Senior Vice President, Retail Services (Pittsfield)

Senior Vice President, Retail Services

About the Company

Well-established full-service credit union

Industry

Banking

Type

Non Profit

Founded

1935

Employees

201-500

Specialties

• loans
• mortgages
• investment
• insurance
• financial literacy
• refinancing
• home equity
• banking
• first time homebuyers
• and financial coaching

About the Role

The Company is seeking a Senior Vice President for Retail Services to lead its member-facing divisions, including branches, call centers, and community business development teams. The successful candidate will be responsible for shaping the strategic direction and performance of these areas, with a focus on deposit growth, member retention, and service excellence. This role requires a leader with a proven track record in retail financial services, at least 10 years' experience in the industry, and a strong background in deposit strategy, business development, and community engagement. The Senior Vice President will also be expected to represent the company at various events and forums, and to inspire and motivate teams in line with the company's inclusive and member-focused culture.

Candidates for the Senior Vice President position should have a bachelor's degree or equivalent experience, with a preference for ongoing executive development. The role demands a leader with strong financial acumen, the ability to work collaboratively across executive functions, and a deep commitment to the values of inclusion, diversity, equity, and accessibility. Experience in credit unions is highly valued, and expertise in consumer lending is a bonus. The ideal candidate will be a strategic and inspiring retail leader, capable of building and sustaining relationships, and will be expected to lead with integrity and a mission-driven focus. The position is based in Pittsfield, Massachusetts, and requires in-person leadership and community presence.

Hiring Manager Title

Executive Vice President

Travel Percent

Less than 10%

Functions