IT Services Specialist II

Description

Position Summary

The IT Services Specialist II delivers expert, onsite IT support for McCarthy's regional offices, overseeing hardware procurement, advanced troubleshooting, and process improvements across local projects and offices. This full-time position requires hands-on technical skills, strong customer service, and flexibility to support the IT needs at McCarthy's Southwest offices. This is a full-time, onsite position based out of the Phoenix office, with travel to McCarthy's Chandler location and local project sites.

Key Responsibilities

• PC Builds
• Assist with ordering, building, tracking PCs for new hires or replacements as needed
• Manage any additional data transfer requirements for existing PC upgrades
• Coordinate with HR and PM to ensure known hardware and software is procured for employees
• Coordinate with SHI partners for ordering, tracking, and delivery of new PC's and peripheral devices
• Level 3 Ticket resolution
• Identify, investigate, resolve, and follow-up on problems that cannot be resolved by level 1,2 or EUC support
• Raise awareness of trending issues to the Manager on next steps
• Follow established procedures or develop and document new solutions for issues discovered at the regional level
• Document all solutions in Kace and Guru knowledge base
• Reimage PCs for break / fix
• Asset management and procurement for regional IT hardware
• New PC Inventory
• Retired PC recycling / donations / destruction or resell management
• Network gear delivery and return to STL
• Procure additional hardware for project conference rooms (displays, workstation equipment, etc.)
• Coordinate PC billing (to projects) with the Yard Manager
• Process invoices for PC and hardware procurement
• Provide desk-side, telephone and remote computer support via Bomgar / Beyond Trust for the Region.
• Assist regional offices and project sites with;
• Cost (tracking for equipment and billing to the projects)
• Conference room AV support
• Mobile device set up (MS Authenticator)
• Identify, analyze, and track trending support issues.
• Proactively identify and participate in process improvement projects, or assist other IT teams as requested
• Provides guidance to peers and other partners (leads or facilitates peer group meetings, create documentation)
• Facilitates collaboration between peer groups and other teams
• Facilitates technical training for both end users and or peers
• Actively participates in larger and more complex projects within the department
• Increased flexibility for jobsite and remote office travel around the region

Qualifications

McCarthy is proud to be an equal opportunity employer, including disability and protected veteran status.