Sr. Project Manager eDiscovery

Introduction

KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking a Project Manager to join the KLD Legal Technologies Team.

The position is responsible for the overall client experience which includes effectively managing the schedule, scope and cost of a project while maintaining a high level of quality and achieving client goals and project success.

Second Request Project Managers are responsible for meeting with the client to determine requirements, consulting with the client on best practices and workflow and submitting the requirements into the workflow system in preparation of client delivery. Further, the Project Manager is responsible for tracking progress internally to ensure timelines are satisfied.

Project Managers are responsible for managing the client's expectations, advocating for their needs internally, and communicating progress to the client, delivering on all promises and ultimately, ensure their satisfaction with all services rendered.

Remote, work from home opportunity.

What You Will Do

• Setting up Initial meetings to determine scope of matter specific to Second Request
• Determine format of the project and agencies involved.
• Working fast paced deadlines and setting appropriate expectations internally
• Working closely with collections teams on complex collections
• Conduct and participate in Custodian Interviews
• Partner with Review Manager to ensure all review workstreams are satisfied.
• Partner with eDiscovery Technologist to ensure all Predictive Coding is appropriately applied.
• Detailed tracking of all data processes from collection to production with thorough and complete reconciliation per company SOP to ensure all data is appropriately accounted for.
• Knowing and understanding requirements for specific regulatory agencies including, but not limited to, the DOJ, FTC, CCB, and EU.
• Deduplication
• Predictive coding
• Advanced analytics
• Keyword
• Production Specifications
• Follow Standard Operation Procedures as outlined.
• Consult with and advise Clients through the scope of their case regarding eDiscovery workflows, project planning, database setup, etc. consistent with industry best practices and standards.
• Proactively plan the workflow / requirements of each project with the client to ensure that the client's expectations are fully understood and achieved.
• Gather requirements from the client and pass the same on to Operations via work orders.
• Manage the client's expectations by providing routine detailed status updates and reporting.
• Consistently deliver proactive communication with clients and serve as point of escalation when client issues arise.
• Submit the requirements into the workflow system.
• Track progress internally to ensure timelines and budget management are satisfied.
• Serve as the client advocate to champion the client's needs internally to ensure that deadlines, project scope and expectations are understood.
• Provide updates on progress regularly as deemed appropriate during the client kick-off meeting.
• Identify, address and document new internal processes to gain efficiencies or better client effectiveness.
• Communicate work instructions and client requirements in a clear and concise manner internally to Operations.
• Provide guidance, instruction and work direction for active projects to Operations as needed.
• Demonstrate and present KLDiscovery solutions to existing and prospective clients.
• On-site client visits as required.
• Maintain a general understanding of our industry and trends and a thorough understanding of all company products and services and technologies.
• Obtain a working knowledge of the companies hosted review products.
• Drive overall client satisfaction through effective coordination and communication of client deliverables.
• Work with clients to establish best practices which meet their needs and address any prioritization issues that may arise.

What You Bring To The Role

Why You will Love Working for KLD

At KLD we invest in employees and their families by placing their wellbeing first. We offer competitive total compensation that includes base pay, bonus potential, inclusive benefits, wellness programs, and perks. We use market and industry data to inform pay decisions while considering geography and labor markets, individual experience, and business needs. Individual compensation will vary, although a reasonable estimate of the current annualized base pay range for this position is $115,000 to $150,000.

Who We Are

KLDiscovery is a global leader in eDiscovery, compliance, and data management solutions empowering law firms, corporations, and government agencies to tackle their most complex legal and regulatory challenges. With 26 strategic locations across 17 countries and over three decades of expertise, we combine advanced technology, AI-driven automation, and deep forensic capabilities to transform digital evidence into actionable intelligence.

KLDiscovery's award-winning solutions support regulatory investigations, cross-border litigation, and cyber incident response-delivering advisory consulting services, driving strategic advantages, reducing costs, and ensuring defensible outcomes. Through its global data management business, KLDiscovery provides world-class data recovery, disaster recovery, ransomware recovery, email extraction and restoration, data destruction, and tape management. Backed by our 24 / 7 white-glove support, KLDiscovery is the trusted partner for organizations worldwide.

We Provide Equal Employment Opportunity

At KLDiscovery we believe that inclusion and diversity make us stronger. We are committed to fostering an inclusive environment for all employees that enhances wellbeing and belonging. We welcome and celebrate individuals of all backgrounds, experiences, and perspectives.

We do not discriminate on the basis of race, color, religion, gender, pregnancy, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status. We are happy to support you with any accommodation request at any stage in our hiring process.

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