Operations Director

Director of Operations (Global Commercial Services)

Duration : 6 months

Location : Remote - Flexible but able to do East Coast shift

Requirement :

• Bachelors or Masters Degree
• 10+ years of experience in global operations and centralized marketing services, with focus on content creation and campaign execution
• Strong understanding of operational governance, KPI / SLA frameworks, and continuous improvement methodologies.
• Exceptional leadership skills, resilience, transformational change with focus on value demonstration
• Advanced analytical skills with a proven ability to interpret complex data, derive actionable insights, and solve operational challenges with precision and strategic foresight
• Proficient in influencing and convening stakeholder groups, distilling actionable next steps, and fostering a culture of continuous improvement
• Excellent communication and stakeholder engagement skills, with the ability to influence at all levels.
• Proven experience in managing vendors with large number of contractors, with experience in budget management
• Strong project management skills and the ability to thrive in a high-pressure environment
• Strong business acumen with a deep understanding of technology and data-driven operations.
• Consulting experience preferred.
• Fluent in English; proficiency in additional languages is a plus.

This is a unique opportunity to shape the future of commercial operations, driving impact at scale through operational excellence, innovation, and global collaboration

Immediate Priorities (First 90 Days) :

After Stabilization :

Ideal Candidate :

Experience Requirements :

Responsibilities : Purpose of the role.

As the Business Operations Director in Global Commercial Services at Client, you will lead the operational backbone of The Hive : Client centralized commercial and marketing services strategic model. This role ensures that services are delivered with excellence, efficiency, and scalability across global franchises and markets, while maintaining cost discipline and enabling continuous evolution.

You will partner with the Hive hub team, based in Mumbai, and other internal cross-functional stakeholders globally to drive operational excellence.

Reporting Client : Global Commercial Services is part of the Customer Engagement & Digital Excellence Team (cEDGE) that reports to the Digital and Commercial Strategy (DCS) organisation.

Main responsibilities