Lead Product Performance Consultant

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The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary

As a valuable member of our team, you will play a crucial role in ensuring the delivery of exceptional payment solutions for our enterprise merchant offering through strategic partnerships.

Job Description

Essential Responsibilities

Inputs to product strategy with cross-functional stakeholders consistent with the shared vision for the product.

Implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.

Controls for the customer experience and customer needs in product requirements and as an input to decision making.

Monitors metrics that inform the success of products including usability studies, research and market analysis.

Manages one or more workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.

Monitors product profitability measures, including budget.

Participates in operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product leadership as needed.

Partners with content developers, data scientists, product designers and user experience researchers.

Expected Qualifications

Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

Additional Responsibilities And Preferred Qualifications

As a valuable member of our team, you will play a crucial role in ensuring the delivery of exceptional payment solutions for our enterprise merchant offering through strategic partnerships. Key aspects of this role include :

Client Aptitude : You will have the opportunity to directly engage with global enterprise clients on an ongoing basis. Your expertise will support sales teams and provide valuable advice to successfully close deals with large enterprise merchants.

Connector : Collaborating closely with cross-functional teams such as Product and Engineering, Finance, Support, Global Sales, Professional Services, and Account Management, you will leverage internal resources and external partnerships to drive business outcomes.

Global Reach : This is a global role that involves interacting with various teams and offices within PayPal, as well as engaging with our clients and partners worldwide. You will have the opportunity to foster strong relationships and contribute to the success of our organization on a global scale.

Distilling Complexity : As a key contributor, you will play a pivotal role in training and educating the organization on areas such as payments and the broader commerce ecosystem. Your ability to distill complex concepts into clear and actionable insights will be instrumental in empowering teams across the organization.

Evangelizing : In this role, you will serve as a thought leader for enterprise merchants. This includes engaging in merchant communication, participating in conferences, collaborating with partners, and hosting webinars. Your expertise and insights will contribute to industry-wide knowledge and best practices.

Key Responsibilities & Accountability

Data Science Driven Analysis : Analyze complex datasets to identify trends, patterns, and insights that drive strategic initiatives. Collaborate with cross-functional teams to understand data needs and provide actionable insights.

Drive Global Payment Processing Deals : Take ownership of ensuring successful sales and account expansion for payment processing deals on a global scale. Your expertise and strategic approach will contribute to the growth and success of our organization.

Payments Expertise for Strategic Initiatives : Serve as a payments expert for new strategic initiatives, including areas such as Local Payment Method expansion, Omnichannel experiences, and innovative e-commerce solutions. Your insights and guidance will shape the direction and success of these initiatives.

Influence Product Roadmap : Collaborate with cross-functional teams to influence the product roadmap of our Payments Platform. Your expertise will be vital in aligning the platform with the evolving needs of merchants, encompassing processing, payout, and multi-lateral requirements.

Consult and Articulate Value : Work closely with commercialization teams to consult on and influence the sales positioning of products. Your ability to articulate clear value propositions for merchants will be instrumental in driving adoption and success.

Navigate Compliance and Rules : Navigate complex compliance and rule frameworks related to enterprise merchants and marketplaces. By ensuring adherence to regulations, you will help PayPal maintain robust compliance practices as our global business scales.

Establish Thought Leadership : Position PayPal as a thought leader in enabling global payments for large enterprises and marketplaces. Through active engagement, industry insights, and thought leadership initiatives, you will strengthen our reputation in the market.

Strengthen Organizational Systems : Contribute to the improvement and "hardening" of systems employed by the broader organization. This involves areas such as regulations, compliance, legal frameworks, scheme rules, sales motions, and upselling. Your expertise will help optimize these systems and ensure their effectiveness.

Skills, Experience and Education

Data Science Proficiency : Design and implement advanced data analysis models to support business needs.

Payments Industry Expertise : Minimum of 5 years of experience in the payments industry, particularly in large enterprise card and payment processing.

Business-to-Business Sales and Relationship Building : Demonstrated experience of 2-3 years in business-to-business sales, relationship building, and business development.

Partner Relationship Development : Proven track record in identifying, developing, and contracting partner relationships within an enterprise context.

Enterprise Merchant and Marketplace Expertise : Hands-on experience working with the processing and payout needs of enterprise merchants and marketplaces.

Regional Payments Experience : Strong payments experience within specific markets or regions such as EU, UK, EMEA, APAC, or LatAm is required.

Effective Communication Skills : Adaptable and eloquent communicator with the ability to effectively engage with stakeholders at various levels.

B2B and Product Software Proficiency : Experience with B2B and product software tools, including but not limited to Powerpoint, Salesforce, Jira, and Sharepoint.

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https : / / www.paypalbenefits.com.

The US national annual pay range for this role is $152,500 to $262,350

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https : / / careers.pypl.com / contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https : / / www.paypalbenefits.com.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

REQ ID R0131372

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