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Patient Care Associate - Memphis Tennessee

ADVANCED OXYGEN THERAPY INC.Memphis, TN, United States

25 days ago

Job type

Full-time

Job description

About AOTI

Advanced Oxygen Therapy, Inc. (AOTI) is transforming the future of wound care through breakthrough technologies that improve the lives of patients with chronic non-healing and acute complex wounds.

At the heart of our mission is our patented, multimodality Topical Wound Oxygen (TWO2) therapy, the only device of its kind proven effective in both Randomized Controlled Trials (RCTs) and Real-World Evidence (RWE) studies. TWO2 has delivered exceptional clinical outcomes, including an 88% reduction in hospitalizations and a 71% reduction in amputations among patients with Diabetic Foot Ulcers (DFUs) over 12 months.

In addition to TWO2, we offer the NEXA™ NPWT System, an innovative, multi-week, multi-patient Negative Pressure Wound Therapy (NPWT) device designed to deliver the clinical benefits of traditional durable systems with the convenience and simplicity of disposable solutions. The NEXA System is portable, easy to operate, and cost-effective—making advanced wound care more accessible across diverse care settings, from hospitals to the home.

Backed by a world-class international leadership team and a robust global infrastructure, AOTI offers a unique opportunity to make a meaningful impact in healthcare.

If you're driven by purpose and want to be part of a company that’s transforming wound care, we’d love to hear from you.

Why We’re Hiring

As demand for our TWO2 therapy continues to grow, we are expanding our team to ensure we maintain the highest standards of patient care. We are looking for compassionate and motivated individuals to join us in delivering life-changing therapy to more patients across the country.

Position Summary

The Patient Care Associate plays a critical role in supporting patients throughout their TWO2 therapy journey. This position works closely with the Wound Care Consultant, Virtual Therapy Clinical Support team, and Regional Sales Manager to ensure patients receive the education, support, and equipment they need for successful therapy outcomes.

Location : Memphis, TN and surrounding areas

Employment Type : Full-Time (Remote Field-Based)

Territory-Based Role : Applicants must reside within or near the assigned territory.

Compensation

Base Salary Range : $18 - $22 per hour, plus car allowance and fuel. (Hourly wage based on experience and qualifications)

Benefits

In addition to competitive pay, we offer a comprehensive benefits package that includes :

Full benefits with a company-sponsored stipend

401(k) with company match

Company-paid Basic Life, AD&D, Short-Term, and Long-Term Disability Insurance

11 Paid Holidays + 2 Floating Holidays

Paid Vacation and Sick Time

Paid Volunteer Time Off to give back to your community

Employee Referral Bonuses

Car allowance, fuel reimbursement, and corporate discounts

Key Responsibilities

Provide patients with education and support, and manage equipment setup, pickup, and cleaning within the territory

Motivate and support patients through empathetic, personalized, and goal-oriented encouragement

Track and review therapy data via remote monitoring systems or manual device hour logs

Monitor patient engagement and proactively provide guidance and support

Use motivational interviewing techniques to help patients stay engaged in their healing

Collaborate with internal teams to optimize therapy utilization and wound progress

Identify and escalate potential therapy issues in real-time

Document wound progress using AOTI’s imaging platform

Communicate with patients using AOTI’s phone and messaging app

Coordinate paperwork with the customer service team

Maintain effective communication across departments

Manage inventory of equipment and consumables

Ensure equipment is functioning properly before and after patient use

Complete equipment cleaning and maintenance procedures promptly

Respond knowledgeably to patient inquiries about products and services

Deliver professional and courteous customer service

Demonstrate flexibility to work extended hours during peak periods

Qualifications & Skills

2+ years of experience in healthcare, homecare, medical equipment, or related fields

Proficient with software, iPads, and smartphone apps (Ring Central or GoCanvas a plus)

Ability to provide remote patient support with clear communication

Strong problem-solving and customer service skills

Reliable transportation for equipment delivery and retrieval

Ability to safely transport equipment in a secure, enclosed vehicle

Excellent communication and interpersonal skills

High attention to detail and professionalism

Emotional intelligence and empathy for patient needs

Proactive and goal-oriented mindset

Strong organizational and time management skills

Physical Demands

Occasionally required to sit, walk, bend, lift, or climb

Use of hands, arms, and fingers for handling equipment

Ability to lift light (under 25 lbs), moderate (25–50 lbs), and heavy (50+ lbs) weights

Requires finger dexterity, hand coordination, and specific vision abilities

Work Environment

Exposure to adverse conditions, mechanical parts, heights, and outdoor weather

Possible exposure to fumes, airborne particles, and risk of electrical shock

Use of protective clothing and equipment (e.g., gloves, covered shoes, protective eyewear) required

Equal Opportunity Employer

Advanced Oxygen Therapy, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Join Us

Join AOTI and help us grow our impact—one patient at a time!

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Patient Care Associate • Memphis, TN, United States