Logistics Account Coordinator / Account Manager

Job Description

Job Description

Join Muse Freight, a leading company in the Transportation & Logistics industry. We are passionate about delivering exceptional service and exceeding our clients' expectations. As a Logistics Account Coordinator / Account Manager, you will play a crucial role in building strong relationships with our clients and ensuring their satisfaction by supporting the sales department. Located in Overland Park, Kansas, Muse Freight offers a hybrid remote work environment that provides flexibility and work-life balance. You will have the opportunity to work remotely while also being part of a collaborative team.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Annual Bonus

Paid Holidays

Gym Membership

Paid Time Off (PTO)

Responsibilities

• Support Sales Staff by managing and growing a portfolio of client accounts by developing and maintaining strong relationships with key decision-makers and stakeholders.
• Act as the primary or secondary point of contact for clients, addressing their inquiries, providing timely and accurate information, and resolving any issues that arise.
• Collaborate with clients to understand their specific shipping needs, requirements, and goals, and proactively identify opportunities to add value and enhance their experience.
• Coordinate with internal teams, including operations, logistics, and customer service, to ensure seamless execution of freight shipments and delivery of exceptional service to clients.
• Negotiate rates and contracts with carriers and vendors, ensuring competitive pricing and favorable terms to meet client expectations while maximizing profitability.
• Analyze client shipping data, market trends, and industry insights to identify growth opportunities, recommend solutions, and develop strategic account plans.
• Monitor and report on key performance indicators (KPIs), such as shipment volumes, revenue, and customer satisfaction, to track account performance and identify areas for improvement.
• Stay up-to-date with industry developments, market trends, and regulatory changes that may impact the freight brokerage industry or client operations.
• Participate in industry events, trade shows, and networking activities to build industry relationships, generate leads, and promote the company's services.

Requirements