Client Service Representative

Description

Client Service Representative

Vitality Veterinary of Swansea - Swansea, MA

Pay range : $16-20 / hr

Do you thrive in a fast-paced, collaborative environment where your contributions are valued, your voice is heard, and laughter is part of every day? Are you passionate about exceptional patient care and looking to be part of a close-knit team that feels more like family than coworkers? If so, we’d love for you to grow with us at Vitality Veterinary Services – Swansea!

Located just under an hour from the excitement of Boston and only 30 minutes from the scenic shores of Newport, we offer the best of both worlds—career fulfillment and life balance.

Position : Client Service Representative (CSR)

Being a CSR in a veterinary practice takes compassion, multitasking skills, and the ability to connect with both people and pets. As the first and last face clients see, you play a crucial role in delivering a welcoming, supportive experience. At Vitality, we recognize and value the importance of your role—and support your growth every step of the way.

Key Responsibilities

Provide exceptional service to clients in person and by phone

Schedule appointments, manage records, create estimates, and process invoices

Show empathy and professionalism in emotionally charged situations

Maintain a clean and organized front office and lobby

Educate clients on wellness plans, products, and services

Handle opening / closing procedures, end-of-day reports, and deposits

Manage data entry including patient records, client questionnaires, and referrals

Distribute mail and ensure referral materials and lab results reach the right veterinarian

Assist with patient intake and ensure all information is accurate and up-to-date

Qualifications

Prior experience in a veterinary or medical office preferred

Proficient in computer systems and front desk equipment

Comfortable with basic math and payment processing

Strong understanding of veterinary terminology and the ability to communicate it clearly

Capable of triaging calls and walk-ins to determine urgency

Excellent communication, time management, and multitasking skills

Positive, team-oriented attitude and professional demeanor

Ability to remain seated for extended periods

What We Offer

Employer-paid short-term disability

Complimentary $25,000 life insurance, with voluntary add-ons available

Employee Assistance Program including Headspace membership

401(k) with generous employer matching

Health insurance options through Kaiser / UMR

Dental and vision plans, including 100% paid dental premium option

Health Savings and Flexible Spending Accounts

Long-term disability coverage

Fertility and family planning support through Progyny (up to $10,000)

Pet care discounts

Paid time off (sick, personal, and vacation)

LGBTQIA+ support via FOLX Health (with UMR enrollment)

Sword digital physical therapy program (with UMR enrollment)

Employee referral bonuses

DailyPay : Access your earnings on demand

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.