Gap Inc. Sr. Director - Loyalty Strategy + Experience

Gap Inc. Sr. Director - Loyalty Strategy + Experience

gap inc. is seeking a senior director of loyalty strategy + experience to shape the future of customer engagement across a portfolio of iconic brands.

About Gap Inc.

our brands bridge the gaps we see in the world. old navy democratizes style to ensure everyone has access to quality fashion at every price point. athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. banana republic believes in sustainable luxury for all. and gap inspires the world to bring individuality to modern, responsibly made essentials.

About The Role

as the sr. director of loyalty - strategy + experience, you will be at the forefront of shaping the future of customer engagement across a portfolio of iconic brands. this role is responsible for leading the strategic vision, innovation roadmap, and enterprise-wide execution of loyalty initiatives that drive customer retention, brand affinity, and long-term value creation.

• spearhead the enterprise-wide vision and roadmap for loyalty innovation, designing transformative constructs that elevate customer experience and drive brand affinity.
• partner with brand experience and marketplace leaders to co-create next-generation loyalty strategies that anticipate customer needs and unlock long-term engagement.
• establish a continuous innovation cycle by embedding agile experimentation, customer feedback loops, and performance analytics into loyalty program development.

Responsibilities :

Requirements :

Benefits At Gap Inc.

gap inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. we are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

salary range : $195,800 - $269,300 usd

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