Customer Team Leader, Chronic Care Central Florida

Job Description

Our Chronic Care Sales team helps customers by delivering clinical product information educational materials and clinical training programs and resources. We partner with healthcare providers and systems to help them achieve better patient outcomes in their communities.

The Customer Team Leader (CTL) plays a critical role in establishing our companys customer- focused initiative.

This is a field-based sales management position that is responsible for covering the assigned district which includes the following and may not be limited to the following workload centers : Tampa FL; Orlando FL; St. Petersburg FL.

Key Responsibilities include and may not be limited to :

Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs.

Provide coaching and guidance to Customer Representatives to enhance their skills and effectiveness.

Oversee training programs and manage all people-related processes for the customer team ensuring continuous development and optimal resource allocation.

Develop and maintain a high-performing customer team aligned with organizational goals and customer expectations.

Qualifications : Attributes :

Proven ability to cultivate a high-performing motivated sales team culture preferably with experience in the Cardiovascular therapeutic area.

Provide strong leadership by guiding teams through change and challenges using situational coaching and emotional intelligence. Lead by example with a growth mindset and agility while fostering trust and openness to support teams effectively during periods of transition.

Navigate ambiguity with confidence and a forward-looking vision communicating clearly and transparently to adapt customer engagement models within the Cardiovascular market and beyond.

Maintain a customer-focused mindset by actively listening to understand customer objectives and foster meaningful relationships across the organization.

Apply expertise in account planning and management collaborating effectively with cross-functional teams to achieve common goals.

Experience building and maintaining strong relationships with key accounts and customers in the Cardiovascular sector.

Solid understanding of Rx Pathways and prior authorization process.

Track record of leading successful product launch teams in competitive markets.

Proficient in leveraging business analytics and technology to generate insights develop strategies and execute plans while coaching sales teams to utilize these tools effectively.

Minimum Requirements Skills and Experience :

BA / BS degree with minimum 5 years experience in Sales Marketing or Managed Care within the Pharmaceutical industry

Valid drivers license

Reside within 150 miles of a major workload center / city within the assigned district and be willing to travel at least 15% of the time to support team and customer engagement activities which may occasionally require overnight stays

Preferred Skills and Experience :

Advanced degree such as MBA or MS in Science Business or Healthcare discipline

At least 3 years experience working with key thought leaders or influential customers in large group practices hospitals or managed care organizations

Proven ability to manage lead coach and inspire successful sales teams preferably within the Cardiovascular market with previous Field Sales Management experience

Strong analytical mindset with experience coaching sales teams to effectively leverage tools and technology for gathering customer insights and enhancing sales impact

Experience selling and leading teams in the Pharmaceutical Biotech or Medical Device industries

Skilled at establishing and maintaining relationships and networks within customer organizations

CCSales2025

Required Skills :

Account Management Account Management Account Planning Adaptability Analytical Problem Solving Banking Biopharmaceutical Industry Business Data Analytics Cash-Handling Communication Cross-Team Collaboration Customer Engagement Customer Experience Management Customer Insights Decision Making Healthcare Sales Lead Generation Managed Care Managing Sales Teams Market Analysis Medical Device Technologies People Leadership Pharmaceutical Management Pharmaceutical Sales Product Knowledge 5 more

Preferred Skills :

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only :

Our company is committed to inclusion ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race color age religion sex sexual orientation gender identity national origin protected veteran status disability status or other applicable legally protected a federal contractor we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws visit :

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We are proud to be a company that embraces the value of bringing together talented and committed people with diverse experiences perspectives skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas broad experiences backgrounds and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one anothers thinking and approach problems collectively.

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U.S. Hybrid Work Model

Effective September 5 2023 employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week Monday - Thursday although the specific days may vary by site or organization with Friday designated as a remote-working day unless business critical tasks require an on-site Hybrid work model does not apply to and daily in-person attendance is required for field-based positions; facility-based manufacturing-based or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note this Hybrid work model guidance also does not apply to roles that have been designated as remote.

The salary range for this role is

$169700.00 - $267200.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employees position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills geographic location government requirements and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive if applicable.

We offer a comprehensive package of benefits. Available benefits include medical dental vision healthcare and other insurance benefits (for employee and family) retirement benefits including 401(k) paid holidays vacation and compassionate and sick days. More information about benefits is available at can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only : We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only : We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully

Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.

Employee Status : Regular

Relocation : Domestic

VISA Sponsorship : No

Travel Requirements :

25%

Flexible Work Arrangements :

Not Applicable

Shift : Not Indicated

Valid Driving License :

Yes

Hazardous Material(s) :

n / a

Job Posting End Date :

11 / 7 / 2025

• A job posting is effective until 11 : 59 : 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 169700 - 267200