Senior Product Manager, Product Infrastructure

Senior Product Manager, Product Infrastructure

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About The Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We’re a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Rather than build on top of broken legacy systems, we took a different approach : we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries. The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry. ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

About The Team

You’ll join the core Platform & Infrastructure product org. This team builds the foundational systems and services that serve as the backbone for features across our entire product suite. While many infrastructure teams operate behind the scenes, ours sits at an intersection. We build systems that internal vertical teams depend on, and we also deliver features that directly touch end users (e.g. platforms, self-service tools, dashboards). Because of that, you’ll balance deep technical rigor with customer empathy. We operate in a high-growth, high-authenticity engineering culture. You’ll partner with senior engineers, architects, and cross-functional leads, and have high visibility across the org.

Responsibilities

• Define and own the roadmap for one or more core infrastructure domains (such as notification platform, documents platform, user management, etc.)
• Deeply engage with internal stakeholders (engineering leads, vertical PMs, operations) and our customers to drive discovery and specification.
• Drive initiatives end-to-end : from ideation, discovery, scoping, to launch, adoption, and iteration.
• Work directly with customers / stakeholders (sometimes on-site at their operations) so that your deliverables are finely tuned to their unique and complex processes
• Ensure infrastructure is resilient, scalable, observable, and secure — balancing performance, reliability, and long-term extensibility.
• Lead discovery for complex customer processes : conduct customer interviews and complete process mapping across multiple customers of varying profiles
• Deep ability to map processes and systems even in high ambiguity — e.g. you can take a domain with many moving pieces and build a reliable abstraction
• Write clear, structured product specs, user stories that are easy to understand, even for someone without any domain knowledge
• Partner closely with engineering leadership and architects to make tradeoffs on design, performance, scale, and technical debt
• Evangelize infrastructure best practices across the organization and influence roadmap tradeoffs

Ideal Background

Benefits

Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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Location : San Francisco, CA. Salary : $121,000.00-$157,500.00.

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