Case Support Manager

Case Support Manager

Redhorse Corporation is seeking a Case Support Manager to guide investigative personnel through the technical, legal, and operational requirements necessary to deploy Computer Network Operations (CNO) capabilities. The Case Support Manager will support mission planning, authority validation, technical coordination, operational documentation, and communication across technical and non-technical leadership. The ideal candidate will possess strong organizational skills, exceptional communication abilities, and the capacity to translate complex technical processes into actionable guidance for a diverse set of mission partners.

Key Responsibilities :

• Facilitate the deployment and execution of technical collection capabilities under mission-approved legal authorities for investigative activities across the U.S.
• Coordinate end-to-end CNO operational workflow, including intake, requirements clarification, mission planning, authority validation, technical review, deployment, and case closeout.
• Maintain situational awareness of active operations and provide timely updates to mission partners and leadership.
• Provide daily guidance to investigative stakeholders regarding legal authority requirements for technical collection activities.
• Ensure operational actions align with established legal frameworks, warrants, approval processes, and oversight mechanisms.
• Serve as the primary point of contact for administrative and compliance-related matters throughout the lifecycle of each case.
• Advise investigators and case personnel on available technical capabilities and their alignment with mission requirements.
• Coordinate with technical teams to schedule, deploy, and monitor mission tools and capabilities.
• Communicate effectively with both technical and non-technical stakeholders to explain operational steps, constraints, and outcomes.
• Document all case activity, operational decisions, approvals, and outcomes in accordance with program standards.
• Prepare and deliver case summaries, status updates, and operational documentation to mission stakeholders.
• Track operational timelines, resource utilization, and authority windows to ensure complete and accurate reporting.

Required Qualifications :

Desired Qualifications :

Equal Opportunity Employer / Veterans / Disabled. Accommodations : If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Talent Acquisition.