Contents Manager

Job Opportunity at Paul Davis Restoration of Tidewater and Virginia Beach VA

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission

To provide opportunities for great people to deliver Best in Class results

Team Qualifications (Requirements)

Desire to join a world-class team and contribute a positive attitude

Dedication to customer service

Ability to lead others from diverse backgrounds

Excellent written and verbal communication skills

IICRC Training & Designations a plus (Fire, Water, Odor, Upholstery Restoration)

Ability to adapt to change

Valid driver's license with a clean record

Have the ability to work nights / weekends and overtime, if needed

Desire to continually learn new things

Role on the Team (Job Responsibilities)

Foster an environment of collaboration and teamwork within the division and company

Self-managing and time management skills

Writing estimates per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration

Job schedule management and coordination

Focus and dedication to providing excellent customer service.

Assist other team members when needed and foster a positive working relationship with other departments.

Be a great representative of our brand!

Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters.

Meet clients and adjusters on-site to assist in issue resolution and provide a professional opinion.

Re-inspect job sites for quality control.

Issue resolution - be the point of contact for customers if they have any questions and / or concerns and resolve those in an effective and timely manner.

Maintain inventory of clean, properly stocked, and organized trucks along with all company equipment.

Manage projects and existing crews

Supervise pack-outs and inventory / evaluation of items

Team Compensation and Benefits

Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities

Monthly cross-training opportunities to advance your career

Flex schedule - at Paul Davis we are committed to our team and their well-being. We have instituted the ability to flex hours that ensure team members get the time they need for personal matters while still being able to work full time.

Paid training

Great culture and team dynamic

Hourly pay : $16.00 to $22.00 / hour based on experience and certifications

Bonus opportunities based on performance