Financial Services Banker

Citizens Bankers are the face of the branch. They

devote their time getting to know their customers and building

lasting relationships by providing trusted advice.    Do

you get satisfaction out of helping others and offering sound

advice? If you’re a “people person” who enjoys building positive

relationships with customers, then this is the job for you!

Using your strong communication and problem-solving skills — along

with your broad range of financial knowledge — you’ll provide

recommendations and assist customers with financial solutions,

supporting spending, saving, borrowing and investing needs.

You’ll get to know customers’ personal financial goals and

recommend tailored solutions to help achieve them — like planning

for the future, buying a home or opening a new credit card. You’ll

introduce customers to digital and mobile-first ways to handle

banking transactions, like on our app or through our ATMs. You’ll

collaborate with partners in Wealth Management, Mortgage and

Business Banking to help customers with more complex financial

needs. You’ll make outbound calls to acquire new customers and

schedule financial checkup appointments, as you understand what

might be a good fit for a customer now, may not be 6 months from

now. All financial policies and procedures will be followed,

including proper cash handling, state and local laws and

regulations.   Meaningful work & relationships – You’ll

help customers with important financial decisions that impact their

lives like building a business, buying a house, paying for school

or helping them realize their long-term financial goals. Commitment

to community – Give back with 4 hours of paid time off annually for

volunteering, separate from regular PTO, and have your donations to

eligible 501(c)(3) organizations matched, up to $1,000 annually

Career opportunities, reward, and upskilling – See your hard work

rewarded with promotions and opportunities to grow your career

through training, coaching, career planning and development

resources that enable you to branch off in any direction your

talents and interests take you. Exceptional benefits – Receive

comprehensive health care coverage, including medical, dental and

vision plans, a 401K with corporate match, tuition assistance,

mental health and wellbeing programs, discounts on student loan

refinancing, and more. 2 years of sales and customer service

experience, demonstrating an ability to meet or exceed goals ~

Ability to effectively ask questions and identify needs to improve

the customer relationship ~ Proven success with building

relationships, and recommending and referring products and services

through in-person and phone interactions ~ Demonstrated skills in

using digital technology to support the delivery of business goals

~ Aptitude to problem solve and provide solutions to customer

issues ~ Ability to work branch hours, which can include weekends

and evenings ~ Qualified candidates must complete a video interview

assessment after applying as the next step, to be completed within

7 days of receiving the link. Set aside 30-45 minutes for the

self-guided assessment that includes games and questions. You’ll

need a smartphone, tablet, or desktop computer with your camera and

microphone enabled. 1 year cash handling experience  Work

Schedule : Varies with branch needs and may include weekends and

evenings The salary range for this position is $27.36 - $29.12 per

hour, plus an opportunity to earn additional incentive earnings. We

offer competitive pay, comprehensive medical, dental and vision

coverage, retirement benefits, maternity / paternity leave, flexible

work arrangements, education reimbursement, wellness programs and

more. Note, Citizens’ paid time off policy exceeds the mandatory,

paid sick or paid time-away policy of every local and state

jurisdiction in the United States. Some job boards have started

using jobseeker-reported data to estimate salary ranges for roles.

Citizens, its parent, subsidiaries, and related companies

(Citizens) provide equal employment and advancement opportunities

to all colleagues and applicants for employment without regard to

age, ancestry, color, citizenship, physical or mental disability,

perceived disability or history or record of a disability,

ethnicity, gender, gender identity or expression, genetic

information, genetic characteristic, marital or domestic partner

status, victim of domestic violence, family status / parenthood,

medical condition, military or veteran status, national origin,

pregnancy / childbirth / lactation, colleague’s or a dependent’s

reproductive health decision making, race, religion, sex, sexual

orientation, or any other category protected by federal, state

and / or local laws. At Citizens, we are committed to fostering an

inclusive culture that enables all colleagues to bring their best

selves to work every day and everyone is expected to be treated

with respect and professionalism. Employment decisions are based

solely on merit, qualifications, performance and capability. Why

Work for Us At Citizens, you'll find a customer-centric culture

built around helping our customers and giving back to our local

communities. When you join our team, you are part of a supportive

and collaborative workforce, with access to training and tools to

accelerate your potential and maximize your career growth

Background Check Any offer of employment is conditioned upon the

candidate successfully passing a background check, which may

include initial credit, motor vehicle record, public record, prior

employment verification, and criminal background checks. Results of

the background check are individually reviewed based upon legal

requirements imposed by our regulators and with consideration of

the nature and gravity of the background history and the job

offered.