SUPERVISING MANAGEMENT ANALYST (NON-COMPETITIVE)

Supervising Management Analyst (Non-Competitive)

Salary : $84,276.26 - $122,551.74 Annually

Location : Ohio 45202, OH

Job Type : Full-time Classified

Job Number : 25-02286 (NC)

Department : Enterprise Technology Solutions

General Statement of Duties

This Supervising Management Analyst (SMA) will play a key leadership role within the Enterprise Technology Solutions Department, overseeing business analysis, process improvement, and strategic planning efforts. This position is responsible for supervising a team of analysts, collaborating with business subject matter experts, facilitating cross-functional teams, assisting technology project and program managers, coordinating enterprise technology initiatives, and ensuring alignment between business needs and IT solutions. This SMA will play a critical role in leading strategic technology initiatives within the City's Enterprise Project Management and Digital Transformation Office (EPMO & DTO). This position is responsible for helping manage complex, cross-departmental projects that drive digital transformation, improve public service delivery, and align with citywide strategic goals. The SMA will apply project management discipline, change management strategies, communications skills, business analysis techniques, and people leadership skills to ensure successful outcomes. This employee performs a variety of administrative tasks involving the management of a division or section of a city department. Responsibilities include ensuring compliance with divisional and departmental policies and procedures, initiating direction for all activities within the division or section, and supervising and monitoring the activities of subordinate personnel. Performs related duties as required.

Key Responsibilities

• Strategic Planning & Coordination : Partner with leaders to identify technology priorities. Develop and maintain enterprise system and digital transformation roadmaps. Coordinate cross-departmental initiatives to improve operations and service delivery.
• Business Analysis & Process Optimization : Analyze and document business processes and system requirements. Standardize use cases, workflows, and business rules. Promote data-driven decision-making and continuous improvement.
• Project Oversight & Governance : Oversee planning, execution, and governance of IT projects. Track performance, risks, and resource use. Ensure compliance with policies, procurement rules, and regulations.
• Stakeholder Engagement & Communication : Act as senior liaison between IT and business units. Prepare executive presentations, workshops, and stakeholder updates. Translate technical concepts for non-technical audiences.
• Policy Development & Reporting : Contribute to IT policies, standards, and performance metrics. Produce reports and recommendations for leadership. Support audits, evaluations, and funding proposals.
• Team Leadership & Supervision : Lead and mentor business analysts and project staff. Provide feedback and professional development support. Prioritize and manage workload for timely, high-quality results.

Minimum Qualifications (KSAs) (Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)

Knowledge of : Computer resources to obtain and analyze information in various output formats. Appropriate city, state, and federal laws, regulations, and procedures. Intergovernmental relationships, responsibilities, and funding authorities. Legislative and administrative policies, procedures, and functions of municipal government. Administrative and management principles regarding program evaluation, staffing requirements, tables of organization, and administrative analyses. Budget methods for municipal government and for programs funded with monies from the federal government. Principles of supervision and staffing. Principles of customer service.

Skill to : Operate appropriate computer equipment; use properly all related hardware and software. Actively listen in a variety of situations. Assess the performance of self and others. Communicate clearly and concisely both orally and in writing. Practice effective time management.

Ability to : Implement and maintain positive employee relations. Promote and maintain highest integrity throughout all personnel. Process information with a high degree of attention to detail. Identify, analyze, and solve complex problems. Develop and employ information systems using various types of data. Generalize and make appropriate inferences from available data and observation. Plan complex work processes and procedures for self and others to follow. Formulate innovative ideas and approaches to management situations. Make decisions based on a logical analysis of information. Develop graphic presentations and reports. Conduct an evaluation of a program. Observe and analyze operations. Plan, staff, direct, and coordinate work projects. Establish and maintain effective work relationships with officials, colleagues, and the general public. Show appropriate assertiveness and tact with colleagues and the general public. Maintain confidentiality of City or employee information.

Examples of Work Performed :

(Illustrative only. Any one position within this classification may not include all of the duties listed nor do the listed examples include all of the tasks which may be performed.)

Required Education and Experience

Qualified applicants must meet all criteria in one of the following requirements :