Senior Director, AMS Service Excellence

Job Description

About Brink's :

The Brink's Company (NYSE : BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

GENERAL SUMMARY :

The Senior Director, AMS Service Excellence is responsible for process and technology enablement related to various operational groups. Their key goal is to provide guidance on how existing technology and / or new development can support the various continuous improvement and transformation projects. To perform this job successfully, an individual must think strategically, demonstrate enthusiasm for customers, and be able to solve problems. He / She must also be accepting of a changing environment and be constantly looking to influence the future of the company.

ESSENTIAL DUTIES AND TASKS :

• Build and maintain a deep understanding of our customers, business processes and technology across the ATM value chain. The technology will include PAI reports, processing systems, OEM terminal software, OEM remote device management systems, lock systems and field technology.
• Become lean certified, lead and / or support various process improvement projects - VSM, A3's etc.
• Support functional operations leaders and key members of their team in seeking ways to address business problems, with optimal use of available technology
• Stay closely engaged with daily operations to identify technological improvements that help achieve organizational goals. Ensure ownership and monitor execution and realization of benefits.
• Create development requests, including detailed requirement documents where needed and clearly communicate business needs to technology partners.
• Create a future state vision for how AMS Operations should transform, heavily enabled by emerging technologies (AI, machine learning etc) and focused on scaling through automation and visual management tools, including but not limited to

a. Error triage, auto-dispatch, auto-assignment and auto- escalation

b. Field service monitoring

c. Managing CIT / cash loading quality, with error proofing (sequenced settlement), real-time altering and dashboarding for branch / employee performance management

d. Cash management; inventory planning, branch / ATM forecasting

e. Automation of various reconcilement processes and reporting

KNOWLEDGE, SKILLS & ABILITIES :

The competencies required for success in the Senior Director, AMS Service Excellence role include :

EFFORT :

Must be able to see, hear, speak and listen. Must be an excellent listener. Constant moving (up / down / around the office area) to address questions and provide coaching. Continuous looking at a computer screen. Daily contact

with management and with co-workers. Work can be stressful and requires a calm, patient demeanor. Lifting of 50 pounds or less, which can be accommodated.

What's Nex t?

Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.

Brink's is an equal opportunity / affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.