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Customer Service Manager - State Farm Agent Team Member

Customer Service Manager - State Farm Agent Team Member

Gwen Candler - State Farm AgentRichardson, TX, US
30+ days ago
Job type
  • Full-time
Job description

Benefits :

  • Competitive salary
  • Health insurance
  • Paid time off

ROLE DESCRIPTION :

As a Customer Service Manager - State Farm Agent Team Member with Gwen Candler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

  • Oversee the customer service team and daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.

    • QUALIFICATIONS :

  • 5+ years of experience in customer service, with 2+ years in a managerial role.
  • Leadership and organizational skills.
  • Communication and problem-solving abilities.

    • Compensation : $50,000.00 - $75,000.00 per year

    Seeking Currently Licensed Applicants Only

    This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.

    About Our Agency

  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • Our office is located in Far North Dallas, at the intersection of Midway and Frankford.
  • Our office is open 9a-5p Mon, Wed, and Fri, and 9a-7p Tues and Thurs.

    • If you want a career, not a job, then we encourage you to apply

    State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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    Customer State Agent • Richardson, TX, US