Service Desk / Help Desk Technician

Service Desk / Help Desk Technician

Type : 6 months to Hire

Location : Cherry Hill, NJ

Responsibilities :

• Provide Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.
• When necessary provide on-site support.
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
• Troubleshoot and resolve system hardware and software problems.
• Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.
• Document processes and procedures as required.
• Manage and maintain our customers’ networks.
• Required to be part of the on call schedule.
• Performs other duties and responsibilities as assigned by the MSP Manager.

Required Skills :