IT Specialist (Windows/Azure AD/Mobile Device)Infosoft, Inc. • East Walpole, MA, United States

IT Specialist (Windows / Azure AD / Mobile Device)

Infosoft, Inc. • East Walpole, MA, United States

2 days ago

Job type

Full-time

Job description

Here are the job position details for your review :

Job Title : IT Specialist (Windows / Azure AD / Mobile Device)

Pay Rate : $28 to $30 / HR

Duration : 12 months

Location : Walpole, MA (Onsite)

We are looking for an IT Specialist (Windows / Azure AD / Mobile Device).

High Level :

Provide daily onsite IT support at the Walpole, MA site.
The qualified candidate will be responsible for daily IT support (8 am-5 pm) for PCs (Laptops and Desktops), basic network troubleshooting , and specific warehouse IT device support, including servers, phones, printers, handheld scanners , etc.
The candidate will need to be physically able to walk around the large facility on a daily basis for spot checks / rounds and device troubleshooting, and also be able to lift 50lbs with respect to Datacenter servers and switch infrastructure installation and decommission .
The candidate will need superior customer service skills and the ability to interact with a wide range of users with varying IT skill levels.

Specifics :

Intake and resolution of Level 1 / 2 IT issues through shared and remote support follow the sun model

Complex IT problem-solving and investigation of recurring IT issues

Resolving on-premise IT issues that may arise or be dispatched to your local location

Walk-up service and monitoring web ticketing queue. No phone calls, not a typical customer service role.

Incident management experience is a must (dealing with difficult customers, troubleshooting )

Staying up to date on the latest IT service offerings, active migration projects, and technical resolutions affecting our user base

Escalating any unresolved issues and / or Major Incidents to the Site Management EUE team

You have excellent communication skills (written, and verbal) focused on the translation of IT technical resolutions to end-user business language

L1 / L2 deep technical problem-solving capability in many facets of Information Technology

Mid-Level Experience with End User Computing , Datacenter Technologies, and Networking

You work effectively in global, multi-cultural teams

Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion

Bachelor’s degree or equivalent experience required

Minimum of 3-5 years of experience with IT Deskside Support and / or IT Systems Analyst role(s)

Technical :

Win10 / Win11 Client expertise with Office 365 in an Enterprise environment

Network diagnostics and troubleshooting capability, including VLAN knowledge

Mobile Device troubleshooting and configuration ( Android and IOS )

Manufacturing facility devices (label printer, handheld WIFI devices, and instruments)

Intune / Azure AD experience

Identity management, including multifactor authentication setup

PC migration , application installation, and data copy

Service NOW incident and request management

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Device • East Walpole, MA, United States

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