Outbound Customer Service Advocate

A company is looking for an Outbound Customer Service Advocate II. Key Responsibilities Reaches out to members and / or providers for educational or informational purposes Escalates calls when providers are unable to deliver solutions Documents information for quality and performance tracking through CRM applications Required Qualifications, Training, and Education High School diploma or GED required 1 - 2 years of related experience preferred Vocational or technical education may be required Experience in a contact center environment preferred Continuous learning education may be necessary