Southwest Regional Operations Manager

Southwest Operations Manager

The Southwest Operations Manager will be responsible for the overall management and day-to-day operations in our Southwest market, which includes schools in Austin, Bryan, and Fort Worth. We are seeking a dynamic and experienced operations management professional to lead our team and ensure the smooth and profitable operation at our schools within this region. Our services in this market range from delivering delicious meals from local vendors to operating full-service cafs, where we prepare and serve fresh food, sell snacks and beverages, and collaborate with nearby partners to enhance the dining experience for students and staff. This role will require frequent travel within the Southwest market, and will begin with 1-2 weeks of training in our Delaware, Philadelphia and Carolina markets.

Key Responsibilities

• Operations Management : Launch our new market in Texas and oversee launch and daily operations at our schools in Austin, Bryan, and Fort Worth, Additional schools and nearby markets may be added in the future as we continue to grow. Development and implementation of SOP's at each school.
• Staff Management : Recruit, train, and supervise caf staff (5-20 people) including Chef Managers, local operational Leads in each market and Front of House and Back of House staff. Responsibilities will also include : scheduling, performance evaluations, and fostering a collaborative team environment.
• Customer Experience : Ensure that every customer has a positive experience by maintaining high standards of service, addressing customer feedback, and following The Yay Way. The Operations Manager will be responsible for maintaining regular communication with school administration, soliciting feedback, and sharing updates with the corporate team.
• Financial Management : Manage your schools budget, monitor daily sales and expenses, and implement strategies to increase sales profitability. Reporting KPI's across school.
• Inventory Control : Monitor stock levels, order supplies, and manage vendor relationships to ensure timely delivery of quality products. Minimize waste and control costs through effective inventory management. Work with Chef Managers and Operational Leads on ordering and optimizing inventory.
• Menu Development : Work with the Chef Managers and Food Strategy team to implement a new prep menu to drive customer satisfaction and purchasing.
• Health and Safety Compliance : Ensure that your schools adhere to all health, safety, and sanitation regulations. Implement and enforce proper food handling practices. Serve as the point person with local health departments.
• Marketing and Promotion : Collaborate with the marketing team to develop marketing strategies including promotions, special events, and outreach.
• Problem-Solving : Handle any operational challenges, including equipment malfunctions, staffing issues, and customer complaints, with a proactive and solution-oriented approach.
• Reporting : Provide regular reports to the Director of Operations and President on the caf's performance, including revenue, customer and school feedback, and staff performance.

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