IT Asset Management Specialist (Heathrow)

Role Overview

The IT Asset Management Specialist will oversee the end-to-end lifecycle of all IT hardware and related accessories. This role manages the Asset Depot and serves as the primary point of contact for all IT asset requests, working closely with IT Support (L1), IT Support Engineering (L2), and Endpoint Engineering. The specialist ensures timely asset deployment, accurate tracking, lifecycle governance, and compliance with audit and financial requirements.

Key Responsibilities

1. End User Asset Services (Daily)

• Process ServiceNow tickets including :
• New hire deployments
• Device changes
• Break / fix replacements
• Accessory requests
• Maintain accurate and timely updates in CMDB
• Coordinate imaging, configuration, and troubleshooting with L1 / L2 teams

2. Asset Lifecycle Management (Weekly / Monthly)

3. Inventory & Procurement Management (Ongoing)

4. Reporting, Compliance & Governance (Weekly / Monthly)

Performance Expectations

95% CMDB accuracy

Required Skills & Competencies

Education & Certifications