Psychiatric Technician

Job Description

The Psychiatric Technician serves as a vital member of our interdisciplinary care team, supporting patients across the continuum of both brain health and mental health services. This role ensures patients receive compassionate, timely, and clinically sound care by assisting with screening, safety assessments, and treatment coordination. Working closely with clinicians and care teams, the Psychiatric Technician helps facilitate seamless patient experiences from initial contact through ongoing treatment and follow-up.

This position is ideal for an individual who combines strong patient facing skills with empathy, flexibility, and adaptability to support patients in a fast paced, evolving clinical setting.

Key Responsibilities

• Conduct patient screening calls for individuals presenting with mental health and / or brain health concerns, following structured protocols and applying sound judgment to assess needs.
• Serve as the first point of contact for patients, assisting with intake form completion and onboarding processes.
• Support patients in understanding and navigating insurance coverage, collaborating with the billing team to confirm eligibility and facilitate access to care.
• Document all patient interactions accurately and promptly in designated dashboards and the electronic health record (EHR).
• Identify potential safety risks and escalate concerns in accordance with organizational risk management procedures.
• Collaborate with psychiatrists, therapists, and care coordinators to ensure patients are connected to the appropriate care pathways.
• Support treatment planning and discharge processes with clinical teams to ensure timely, coordinated services.
• Respond to patient inquiries via phone, secure messaging, and email, while managing outbound calls for engagement and follow-up.
• Schedule intake and follow-up appointments, coordinating logistics based on clinical recommendations of patients treatment team and patient needs.
• Maintain compliance with clinical, legal, and ethical documentation standards.
• Participate in supervision, team meetings, and professional development activities to maintain high standards of care and alignment with best practices.
• Promote a patient centered approach that fosters trust, compassion, and clear communication throughout the care journey.
• Serve as the liaison between levels of care, ensuring continuity and appropriate transfer of clinical documentation.
• Coordinate appointment rescheduling and manage related administrative workflows and key tasks.
• Facilitate educational therapy groups as assigned.

Required Qualifications

Preferred Qualifications