Overview
At Houston Methodist the Medical Assistant Certified (MA) position is responsible for assisting in the examination and treatment of patients under the direct supervision of the clinical or administrative leadership. This position is responsible for assisting providers in the administration of patient care in assigned clinical areas. The MA position assists with patient examinations procedures diagnostic studies treatment and dressing changes. This position also performs general administrative duties in accordance with CLIA HIPAA NCQA and government standards as well as company policies and procedures. The MA position participates in patient care which is under the direction of a physician and within the scope of a medical assistant. This position may also be required to schedule patient appointments ensure medical necessity compliance and verify eligibility for care.
Houston Methodist Standard
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
- Provide personalized care and service by consistently demonstrating our I CARE values :
INTEGRITY : We are honest and ethical in all we say and do.
COMPASSION : We embrace the whole person including emotional ethical physical and spiritual needs.ACCOUNTABILITY : We hold ourselves accountable for all our actions.RESPECT : We treat every individual as a person of worth dignity and value.EXCELLENCE : We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient / customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)Intentionally collaborates with other healthcare professionals involved in patients / customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experienceInvolves patients (customers) in shift / handoff reports by enabling their participation in their plan of care as applicable to the given jobActively supports the organizations vision fulfills the mission and abides by the I CARE valuesResponsibilities
PEOPLE ESSENTIAL FUNCTIONS
Promotes a positive work environment with the interprofessional care team. Participates in teamwork by responding positively to requests for assistance. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution.Interacts with peers staff and physicians in a supportive and respectful manner. Encourages open communication to achieve mutual understanding. Communication to promote both work efforts and problem resolution is clear and professional. Collaborates with all members of the interprofessional team by actively communicating and reporting pertinent patient care information in a clear and timely manner. Takes messages via telephone / email to forward to the provider / registered nurse.Contributes towards improvement of department scores for employee engagement i.e. peer-to-peer accountability.SERVICE ESSENTIAL FUNCTIONS
Provides care to patients visiting the clinic under the direct supervision of a Physician Registered Nurse or clinic leadership collaboration with the provider team anticipates the needs of the specific patient population.Communicates with patient obtains and documents vital signs (i.e. pulse rate temperature blood pressure weight and height) chief complaint(s) preforms medication(s) review discusses / reviews medical and social history (as appropriate). Documents in patients electronic medical record (EMR) care administered all diagnostic measurements treatments and procedures in accordance with established policies and procedures.Follow-up with patient as appropriate to ensure compliance with recommendations medications lab / x-ray results special visits PCP visits dieticians diabetes educators etc. Ensures patient utilization and activation of MyChart.Contributes towards improving department scores for patient satisfaction through peer-to-peer accountability.QUALITY / SAFETY ESSENTIAL FUNCTIONS
Prepares treatment rooms for examination of patients. Assists with maintaining equipment and supplies.Reports observations conditions and problems of patients to the physician or nurse to achieve desired patient outcomes. Provides for the privacy of patients and families keeping the safety of the patient in mind.Sterilizes instruments and equipment under the supervision of Sr. Medical Assistant or Registered Nurse.Contributes to identification of improvement activities impacting quality and safety targets through peer-to-peer accountability reporting near misses and collaborating with the interprofessional team.FINANCE ESSENTIAL FUNCTIONS
Responsible for stocking exam rooms and taking inventory.Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks minimizing incidental overtime. Utilizes time between heavy workloads efficiently and helps other team members.GROWTH / INNOVATION ESSENTIAL FUNCTIONS
Offers innovative solutions through participation in performance improvement projects and professional development activities.Seeks guidance and validation of knowledge base skill level and decision making as necessary especially in areas of question from preceptor and assigned licensed personnel.Completes and updates My Development plan (MDP) on an on-going basis.This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business / job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications
EDUCATION
High School diploma or equivalent education (examples include : GED verification of homeschool equivalency partial or full completion of post-secondary education etc.)WORK EXPERIENCE
Two years of Medical Assistant experience in a clinic / outpatient setting or one year in the Novice-II positionLicense / Certification
LICENSES AND CERTIFICATIONS - REQUIRED
BLS - Basic Life Support or Instructor (AHA) ANDCertified Medical Assistant through AAMA NAHP NCCT NHA or Registered Medical Assistant or EMTLICENSES AND CERTIFICATIONS - PREFERRED
CPT - Certified Phlebotomy Technician (ACA)KSA / Supplemental Data
KNOWLEDGE SKILLS AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job determined through on-going skills competency assessments and performance evaluationsSufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients physicians family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesKnowledge of medical practice and care of patients and ability to assist with examinations diagnostic and treatment procedures knowledge of medical equipment and instrumentsSkill in developing and maintaining clinical quality assurance to maintain accurate medical recordsDemonstrate a learning attitude toward solving problems using good reasoning and judgmentProvide safe patient-centered compassionate and competent careProficient in computer skills for documentation and work-related purposesCompletes required continuous training and education including department-specific requirements. Maintain current certificationsSUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform YesScrubs YesBusiness professional NoOther (department approved) NoON-CALL
Note that employees may be required to be on-call during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.On CallNoTRAVEL
Travel specifications may vary by departmentMay require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area NoCompany Profile
Houston Methodist Specialty Physician Group - As one of the nations leading hospitals and academic medical centers Houston Methodist has brought together some of the nations leading experts in multiple specialties to serve our patients. As part of Houston Methodist Specialty Physician Group (HMSPG) these specialists not only provide excellent clinical care but are on the forefront of research developing leading-edge technologies and treatments and teaching the medical pioneers of tomorrow. This combination of clinical service research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care. Established as a non-profit corporation and certified by the Texas State Board of Medical Examiners HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.
Key Skills
EMR Systems,Clinical Laboratory Experience,Athenahealth,Algebra,eClinicalWorks,Primary Care Experience,Phlebotomy,Medical office experience,Vital Signs Experience,Experience Administering Injections,Medical Terminology,Medication Administration
Employment Type : Full-Time
Experience : years
Vacancy : 1
