Global Trader Voice Services Analyst

Requisition ID : 242154

Salary Range : 69400.00-129000.00

Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors including but not limited to the successful candidates relevant knowledge skills and experience.

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

Global Trader Voice Services Analyst - New York NY

The team :

Scotiabanks Global Technology Solutions (GTS) Solutions Integration & Delivery (SI&D) organization is rooted in understanding our Scotiabank business lines and technologies and collaborating with our global CIOs and business lines to deliver high-quality reliable enterprise solutions in an agile and cost-effective manner while complying to the banks security standards and policies.

The role :

You will provide integral support to a team of high-performance IT / Trader Voice Professionals and subject matter experts for all activities related to Trader Voice and Voice Recording technologies. You will have global accountability of voice recording technology within GTS / GBM for all business partners working in collaboration with HR Compliance Legal and other IT Groups.

Reporting to a US Senior Trader Voice Manager

When required there might be travel outside of the New York City Area.

Is this role right for you

• This is an on-site 5 days per-week role supporting the trading floors in 250 Vesey Street New York. This is not a remote or hybrid role
• You are comfortable working out of hours and / or on call to support our mission critical technologies
• You are confident in working on a new operating model to address voice preservation within Global operating centers; and in particular Capital Markets Sales and Trading environments.
• You will help drive the direction with the team and meet achieve Data and Voice technologies objectives.
• You are comfortable in collaborating with the business along with the technical and operational groups across the Bank to ensure alignment of technical solutions to the business strategy use and deployment of best practices in business support solutions and the alignment and application of Bank operational and security standards.
• Support the workflow for producing voice recordings and gathering evidence for both routine and complex global requests. Work closely with global teams to help standardize and improve voice recording tools as well as preservation and extraction processes.
• Support voice-related initiatives by helping prepare presentations and communications for senior stakeholders including Bank executives regulators and compliance teams.
• Assist in building and maintaining a global operating model for voice data management. Help ensure system availability and data integrity while working with teams such as HR Legal and eDiscovery on IT-related discovery requests.
• Collaborate with cross-functional teams including Regulatory Business Initiatives Internal Controls Service Management and external vendors to help define project scope support integration efforts and contribute to scenario planning and test automation.
• Coordinate solution reviews and approvals by working with internal partners and vendors to ensure all necessary documentation and sign-offs are completed.
• Do you have the skills that will enable you to succeed in this role
• You have strong communication (verbal / written / presentation) skills in English. The same in Spanish is an asset.
• You have at least 3 years on working in a Trader Voice environment.
• You can demonstrate a working knowledge of compliance policies as well as trading practices & workflows relative to the trading businesses.
• You have at least 3 years of progressive working knowledge or experience in Data and Voice at an enterprise scale with industry-recognized tools (e.g. Turrets like BT IPC Cloud9 etc); Voice Recording software (e.g. Verint NICE Redbox etc); Cisco IP Communicator.
• Demonstrate sound decision-making skills to help resolve day-to-day work challenges while staying focused and effective in a fast-paced dynamic environment.
• Build strong working relationships with internal technology and business teams as well as external vendors by using clear communication and collaborative interpersonal skills.

Whats in it for you

Requirements :

Good to have

Interested

If your experience is closely related but doesnt align perfectly with every qualification we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank every employee is empowered to reach their fullest potential respected for who they are and embraced for their differences. Thats why we work to grow and diversify talent and engage employees in a performance-oriented culture.

Whats in it for you

Scotiabank wants you to be able to bring your best self to work and life every day. With a focus on holistic well-being our many flexible benefit programs are designed to help support your unique family financial physical mental and social health needs.

Location(s) : United States : New York : New York City

Scotiabank is a leading bank in the Americas. Guided by our purpose : for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.

Required Experience :

IC

Key Skills

EIGRP,VOIP,VMware,Avaya,BGP,LAN,OSPF,QoS,Project Planning,Scripting,Unity,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1