Inside Sales Representative

Entry Level Call Center Sales

Glass America

Elmhurst, Illinois

We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.

Glass America is currently seeking a full-time Customer Service Representative (CSR) Great Hourly Pay + Monthly Commission!

Full Time (4 days during the week and Saturday) Schedule : Weekdays 9 : 00am to 6pm and Saturday 7 : 30am to 3 : 30pm. Eligible for Benefits on DAY ONE!

Responsibilities

The Inside Sales Representative (ISR) will provide effective and outstanding customer service, answer inbound calls from prospective customers and present quotes and recommendations based on the customer's needs. Communicate and explain to customers our auto glass products, appropriately respond to inquiries and questions and utilize available resources to provide accurate information about our professional service and our competitive pricing.

Follow our step by step process to provide quotes on our competitively priced installation and repair services.

Explain to customers our auto glass products, lifetime workmanship warranty and value proposition.

Book the appointment and process the order, operating with a sense of urgency throughout the call.

Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.

Professionally handle customer interactions and general inquiries, both over the phone and through email.

Make follow-up communication on all estimates that have been written but not sold.

Qualifications

Call center, care center, customer service and / or sales experience is preferred but not required.

Experience using a PC with various software packages.

Good data entry and typing skills.

Problem solving (i.e. customer complaints, competitive issues).

Ability to sit for long periods of time.

Bilingual speaking skills a plus!

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

What Glass America offers you :

Full Time (30 or more hours per week) employees enjoy

80 hours of paid time off annually.

80 hours paid parental leave.

6 paid holidays annually.

Medical, Prescription Drug, Dental & Vision Insurance.

401(k) Retirement Plan with Company Match.

Employer Paid Short-Term Disability & Life Insurance.

Additional Voluntary Life Insurance.

Free prescription or non-prescription safety glasses each year.

AI Disclosure Statement : At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.