IV Certified Tele Supervising Pharmacist | Allegan, Michigan

Job Description

Job Description

Doctor of Pharmacy (PharmD) degree, active Pharmacist license, and minimum 1+ years Director of Pharmacy experience required. Applicants who do not meet these qualifications will not be considered.

Lead the advancement of patient care and safety as a Senior Quality Manager specializing in Quality and Compliance within a dynamic mail order specialty pharmacy environment. This direct hire opportunity offers a hybrid work setting with a blend of remote work from anywhere in the Midwest and onsite presence in Kalamazoo as needed.

Key Responsibilities :

• Design, implement, and manage the Quality Management Program (QMP) across retail, specialty, infusion, and Treatment Navigation Team operations, ensuring consistent execution and compliance.
• Develop and update policies and standard operating procedures to maintain adherence to URAC, ACHC, CMS, PBM, and other regulatory standards.
• Define and track key performance indicators (KPIs), generating comprehensive quality dashboards and reports for leadership review.
• Oversee incident reporting processes and the Good Catch program, ensuring timely documentation and corrective action.
• Conduct root cause investigations, system risk assessments, and implement corrective and preventive actions (CAPA).
• Promote a culture of safety by coaching staff on root cause analysis and Just Culture principles, incorporating lessons learned into ongoing training and operations.
• Collaborate with various departments including retail, specialty, infusion, marketing, IT, finance, and billing to align on quality and compliance objectives.
• Serve as QMP administrator and active participant on quality committees; provide regular status updates to executive leadership.
• Support professional development by overseeing pharmacy student and intern rotations and perform pharmacist duties as needed.

Qualifications :

Location :

This role is ideal for professionals committed to elevating healthcare quality and patient safety in a collaborative, evolving environment. Apply today to contribute your expertise and lead vital quality initiatives in a respected mail order specialty pharmacy setting.