Customer Service / Administrative Assistant
Apollotek International IncIrvine, CA, US30+ days ago
Job type
- Full-time
Job descriptionBilingual in Spanish (MUST) Friendly and professional Computer savvy Able to work well under pressure Receive a high volume of inbound calls, text messages, and emails Use customer service best practices to build rapport and maintain positive relationships with customers Document all customer interactions accurately and promptly Attend ongoing trainings to maintain up-to-date knowledge and skills High school diploma or GED Previous experience as a Customer Service Representative in an office environment or in a similar role is preferred Comfortable using computers and Microsoft Excel and Word Excellent phone and verbal communication skills Strong active listening skills Ability to work well under pressure Highly organized with the ability to prioritize tasks and manage time effectively Fluent in both English and Spanish (Required)
Job Description
Job Description
Benefits :
- Employee discounts
- Opportunity for advancement
- Paid time off
Job Summary
We are seeking a Customer Service / Administrative Support Assistant to join our team. In this role, you will communicate with both internal and external customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great experience with our company.
The ideal candidate is :
Key Responsibilities
Qualifications
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Administrative Assistant • Irvine, CA, US