Customer Service And Sales Support Representative

Solutions Auto Group in Duncan is hiring for a high-performance, blended Customer Experience & Service Advisor role.

This is a full-time position supporting customer service, service scheduling, account management, and light sales support.

This is a professional, detail-oriented role for someone who communicates clearly, follows directions, and handles customers with warmth and accuracy.

Only candidates who demonstrate reliability, follow-through, and strong communication skills will be considered.

Important – Please Read Before Applying All hiring follow-up for this position is done strictly by email, initially .

You must check your email and respond promptly to all steps provided.

Only a small percentage of applicants complete the email instructions, and we only hire from that group.

If a candidate cannot follow directions to get hired, they will not succeed in this role.

Position Responsibilities Customer Service & Communication Greet customers in a warm, professional manner.

Answer incoming calls and return missed calls promptly.

Provide accurate information and avoid guessing.

Document all interactions in the CRM / DMS with clear notes.

Service Advisor Duties Schedule service appointments accurately.

Communicate updates regarding repairs, timelines, and part arrivals.

Notify customers when their vehicle is ready.

Maintain service notes and open work order follow-ups.

Account & Payment Support Assist customers with questions related to payments and account status.

Send appropriate links and instructions based on customer needs.

Maintain accurate and up-to-date documentation.

Sales & Approval Support Send application links to potential customers.

Follow up for required documents when requested.

Assist in preparing files for review and approvals.

Who We Are Looking For The ideal candidate :

• Shows up on time every day.
• Follows instructions the first time.
• Communicates professionally over phone, in person, and email.
• Maintains organization in a fast-paced environment.
• Finishes tasks completely and accurately.
• Provides consistent, dependable follow-through.
• Takes pride in their work and supports the team.
• This role is designed for individuals who hold themselves to a high standard.
• This position is not a fit for applicants who struggle with attendance, communication, or structure.  Requirements Full-time availability (Monday–Friday, 9–6).
• Strong verbal and written communication skills.
• Must be comfortable using email as a primary tool.
• Computer competency and ability to learn CRM processes.
• Professional appearance and customer-focused attitude.
• Reliable transportation.
• Ability to multitask and remain organized.
• What We Offer A professional, supportive team environment in Duncan.
• Growth opportunities within a stable company.
• Consistent Monday–Friday schedule.
• Competitive pay depending on experience.
• Training and development for team members who perform.

How to Apply Submit your application through this posting.