Telehealth Technician

Job Description

THIS IS FOR A FUTURE OPENING

STGi is currently seeking a Telehealth Technician to provide services at our Community Based Outpatient Clinic.

JOB SUMMARY :

The general duty of the Telehealth Technician is to provide telehealth services as well as manage administrative and clinical interactions from the patient and provider location.

ESSENTIAL FUNCTIONS :

• Performstelehealth imaging, including tele-retinal screening, tele-dermatology, tele-wound care imaging and other telehealth programming as technology becomes available, as identified and referred by the primary care provider, other providers, and the imager.
• Supports Primary TCT inTelehealth visits to carry out the following duties : responsible for the patient site clinical, business, scheduling and technical aspects for real-time telehealth applications, including, all specialty and primary care telehealth encounters (clinical video and imaging).
• Exercises judgment to perceive patient needs and evaluates clinical records to determine appropriateness of telehealth requests.
• Documents clinical information in electronic medical records daily, with minimal errors.
• Coordinates with Primary TCT to open the telehealth patient room, prepares the equipment for the examination, training, education, access, and establishes online, video conferencing or other connections. Creates the appropriate clinical and / or training setting / environment using interactive technology and is knowledgeable of adult learning using interactive technology and maximizing environments to support such activity.
• Coordinates information between facilities to expedite patient telehealth modality (SFT, VVC and CVT) to access, promote and ensure maximum continuity of care.
• Assists Primary TCT in scheduling, confirming and coordinating telehealth services of inpatients and outpatients to / from VISN to VISN, Facility to Facility, CBOC to CBOC etc., private facilities including nursing homes, hospitals and clinics.
• Stays in room and facilitates the interaction, if this is part of the protocol or as requested. Provides hands on assistance to the provider and patient as part of the encounter, training or interaction as needed.
• Documents patient reminders, clinical reminders, clinical interaction and closes encounters, answering questions, and performing other duties as needed to ensure a beneficial visit, online activity and / or training and support of the PACT team.
• Makes follow up visits.
• Performs a range of direct care duties that may include, but are not limited to such things as performing temperature, blood pressure, respiratory rate.
• Provides general clerical / administrative support coordination work for the facility.
• Other duties as assigned.

Required Skills

REQUIRED EXPERIENCE AND SKILLS :

Required Experience

REQUIRED EDUCATION :

WORKING CONDITIONS / PHYSICAL REQUIREMENTS :

DISCLAIMER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

STGi is a workforce solutions company providing comprehensive healthcare delivery, Head Start and management consulting services and human capital solutions help our clients. Our services and solutions help our clients sustain and enhance their operations to better accomplish their mission.

STGi offers a competitive benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy.

STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity / Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

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