Customer Success Account Manager

Customer Success Account Manager

Business Wire is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences.

As a Customer Success Account Manager, you will be responsible for retaining and growing revenue from existing clients through day to day management, upselling / cross selling and retention / renewal of assigned accounts.

What You Will Do

• Develops thorough knowledge of the industry, our products and services, as well as those of our competitors.
• Effectively communicates the value proposition and ROI of Business Wire products and services.
• Maintains relationships with key stakeholders among assigned accounts.
• Builds volume within established accounts by expanding the breadth of products purchased to increase revenue.
• Meets with clients a minimum of 10 times per month via in-person meetings and / or webinars building relationships and selling Business Wire products and services within assigned territory.
• Maintains professional and technical knowledge by attending conferences, reviewing professional publications, establishing personal networks, and participating in professional industry societies and associations.
• Meets or exceeds sales quotas and performance objectives.
• Promotes customer relations by soliciting feedback through all forms of communication to verify satisfaction and uncover hidden issues / problems.
• Successfully executes client contracts from negotiation to close in adherence to related company policies and procedures.
• Maintains accurate records of all sales activities, including sales calls, meetings, opportunities, emails, social outreach, in SalesForce CRM.
• Maximizes results by satisfying multiple buyers in an organization and systematically address conflicting needs of multiple buyer influencers.
• Works collaboratively in a group setting to achieve shared results.

What You Will Need

What We Offer

A pre-employment background check will be required after the acceptance of an offer. Business Wire is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Business Wire will also consider for employment qualified applicants with arrest and conviction records.