Senior Desktop Technician - Microsoft Environment - Onsite in Odessa, TX

Senior Desktop Technician - Microsoft Environment

Golden Sun TSA Services is a subsidiary of Quorum Health that provides IT and Revenue Cycle services. Golden Sun provides a range of services including patient billing, insurance and claims processing, revenue recovery, quality reporting, IT security, and maintenance and management of electronic health records.

Position Details :

Full-Time

Onsite at Odessa Regional Medical Center

Job Summary :

• Provide Tier 2 / Tier 3 support for Windows-based desktops, laptops, and peripherals in both clinical and corporate environments.
• Troubleshoot and resolve complex technical issues related to Windows 10 / 11, Microsoft 365, and healthcare-specific applications (e.g., EHR / EMR systems).
• Utilize tools such as Microsoft Intune, MECM / SCCM, or similar platforms for endpoint management, software deployment, and patching.
• Respond promptly to service requests and incidents, ensuring minimal disruption to patient care and operations.
• Collaborate with clinicians and staff to ensure IT solutions support healthcare workflows efficiently and securely.
• Maintain system documentation, technical procedures, and asset inventory.
• Implement and support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Participate in IT infrastructure and upgrade projects, migrations, and hardware refreshes.
• Mentor junior technicians and act as a point of escalation for complex support issues.
• Ensure adherence to HIPAA and other healthcare compliance standards in all technical work.
• Perform other duties and tasks as assigned by management.

Qualifications :

• Proven experience supporting users in a healthcare or regulated environment.
• Strong knowledge of Windows 10 / 11, Microsoft 365, Active Directory, and Group Policy.
• Experience with device management tools (Intune, MECM / SCCM) and remote support platforms.
• Familiarity with basic networking and Windows Server concepts.
• Strong troubleshooting skills, customer service orientation, and attention to detail.
• Excellent communication and documentation skills.
• Ability to work effectively in a fast-paced, mission-critical healthcare setting.

Benefits :

• Competitive salary and benefits package.
• Opportunities for professional development and advancement.
• Supportive work environment with a collaborative team.
• Comprehensive healthcare coverage.
• Retirement savings plan.

Equal Opportunity Employer

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