Customer Service Representative

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.

Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding.

From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

The Field Sales Executive is responsible for driving revenue from new business for Quill. This role will build a territory and strong partnerships with prospective Quill customers in the public sector (SLED), Non-Profit, local and county governments as well as commercial businesses by understanding what they value most and how Quill can provide a meaningful solution leveraging education and cooperative contracts and also building custom-built programs.

This is a remote position with a regional focus. This position supports customers in Los Angeles, CA and surrounding areas. While the role primarily supports working from home, the individual performing this role would live within or adjacent to this region.

What you’ll be doing :

• Drive conversion new revenue from new customers while building programs to orchestrate sales growth in our public sector (SLED) and commercial market. Territory for this position is Los Angeles, CA and surrounding southern California areas.
• Build territory strategy, continuously analyze individual performance, and shift strategy to meet and exceed revenue goals.
• Qualify prospects, from internal and external leads, based on customer size, spend and potential while routing opportunities to fellow sales team members based on sales qualifiers.
• Schedule appointments and meet with prospective customers in person to present Quill values and solutions.
• Utilize marketing collateral to build engaging, meaningful presentations to drive prospect engagement and conversion.
• Attend conferences, tradeshows, and events representing Quill and winning new customers.
• Create and present custom pricing solutions to potential high growth commercial customers.
• Leverage education contracts, including Cooperative Purchasing partnerships and Bids, to acquire new education customers or drive growth for existing.
• Upon customer commitment, ensure smooth transition to the account management team.
• Meet and exceed monthly / quarterly quotas and key metrics.
• Maintain accurate and up-to-date records in CRM, including activity logs and pipeline.
• Seek ways to constantly improve, absorb and apply manager and peer led coaching.
• Make a highly positive impact on culture and team - work well with others, share learnings, build trust and lead by example.
• Work closely with sales leadership and peers to drive revenue beyond traditional office supplies.
• Champion company values and services, in addition to product features and benefits.
• Grow share of wallet by consolidating business from other vendors, creating customized pricing programs, and developing a trusted advisor relationship with key accounts and their affiliated sites.
• Required travel within territory based on appointments, customer needs and conferences, approximately 50% travel.

What you bring to the table :

What’s needed- Basic Qualifications :

What’s needed- Preferred Qualifications :

We Offer :

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.