Imagine360 is currently seeking an Appeals Review Specialist to join our team! The Appeals Review Specialist is responsible for the review of claims from providers for possible errors to ensure plan assets are protected. This position maintains a comprehensive understanding of the plan document(s) under their scope of responsibility
Position : 100% Remote
Responsibilities include but are not limited to :
Verifies claim accuracy compared to medical record.
Reviews claims edit for fraud and abuse.Escalates claims to Utilization Management Vendor when appropriate.Appeals / InquiriesReviews, researches, and responds to members and providers in writing regarding questions, complaints or denied coverage objections.
Provides denial explanations.Responds in writing and / or via phone to all inquiries in an accurate and timely manner.Trains claims employees to improve quality for reviews and appeals.Customer Service - Internal / ExternalActs as a role model in demonstrating the core values in customer service delivery.
Provides timely and thorough follow up with, internal and external customers.Sends letters to providers and members explaining a denial.
Appropriately escalates difficult issues up the chain of command.Quality AssuranceServes on committees, work groups, and / or process improvement teams, as assigned, to assist in improving quality / customer satisfaction.
Recognizes and alerts appropriate supervisor of trends within their scope of responsibility that fall outside of quality parameters.Performs self quality monitoring in order to develop and execute plans to meet established goals.Provides ongoing feedback to help optimize quality performance.Collaborates with others and cross-departmentally to improve or streamline procedures.Develops new or improves current internal processes to improve quality.ComplianceMaintains regulatory compliance standards
This job description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by his / her supervisor .
Education and Experience :
High school diploma or equivalentMinimum of two years experience in healthcare claims examining or related work experienceSkills and Abilities :
Working knowledge of computers and software including but not limited to Microsoft Office productsProficient 10-key and typing skillsDemonstrated self-motivation, organizational skills, problem-solving skillsStrong written and oral communication skills with attention to detail and accuracyDemonstrated ability to remain neutral and maintain confidentiality.What can Imagine360 offer you?
Multiple Health Plan OptionsCompany paid employee premiums for disability, and Life InsuranceParental Leave Policy20 days PTO to start / 10 Paid HolidaysTuition reimbursement401k Company contributionProfessional development initiatives / continuous learning opportunitiesOpportunities to participate in and support the company's diversity and inclusion initiativesWant to see our latest job opportunities? Follow us on LinkedIn
Imagine360 is a health plan solution company that combines 50+ years of self-funding healthcare expertise. Over the years, we've helped thousands of employers save billions on healthcare. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions.
Imagine360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
RECRUITMENT AGENCIES PLEASE NOTE : Imagine360 will only accept applications from agencies / business partners that have been invited to work on a specific role. Candidate Resumes / CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation