Director of Customer Success

Director of Customer Success

About the Company

Fast-growing technology company

Industry

Information Technology and Services

Type

Privately Held

About the Role

The Company is in search of a Director of Customer Success to join their dynamic team. The successful candidate will be responsible for developing and implementing customer success strategies that drive adoption, retention, and growth. This role involves close collaboration with sales, marketing, and product teams to ensure a seamless customer experience, as well as the identification of upselling opportunities. The Director will also manage a team of Customer Success Managers, set key performance metrics, and serve as a customer advocate within the organization. Building strong relationships with key customer stakeholders and having a deep understanding of the company's products and services are essential for this position.

Applicants for the Director of Customer Success role at the company should have a minimum of 5 years' experience in a customer success leadership position, with a proven track record in driving customer success and retention. Strong leadership, communication, and relationship-building skills are a must, as is the ability to use data to make informed decisions. The ideal candidate will have a Bachelor's degree in a relevant field, with an advanced degree preferred, and experience with customer success software and tools. A passion for technology and education, as well as the ability to travel as needed, are also key qualifications for this role.

Travel Percent

Less than 10%

Functions

• Product Management