Service writer Job at Ponsse Plc in Gladstone

Ponsse is one of the world’s largest manufacturers of cut-to-length forest machines. We focus on succeeding with our customers and are oriented towards people. Our goal is to be the preferred partner for responsible forestry by combining great people, high-tech machinery, and cutting-edge digital technologies.

Position : Non-Exempt - Hourly

Reports to : Site Supervisor

Job Description

Summary / Objective : Open and close work orders for Customer, Warranty, and Internal Shop work.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Process Work Orders after reviewing for completeness and accuracy for Customer, Warranty, or Internal. Set schedules or dispatch Road Technicians, prepare parts, etc., after receiving information from the Service Manager. Process warranty parts with the Warranty Administrator. Responsible for warranty part returns and disposal after warranty claims are complete. Answer overflow service calls when possible, and forward information to the Service Manager. Report unsafe work practices and conditions, prioritizing safety to ensure everyone returns home safely.

Maintain good communication skills, stay organized, and complete tasks promptly. Must be proficient with computers and work well with others.

Supervisory Responsibility

This position has limited supervisory responsibilities.

Work Environment

The noise level in the office is usually moderate. Exposure to loud vehicle / machine noises occurs in the shop or at events.

Physical Demands

Employees are regularly required to talk or hear, stand, walk, use hands, and reach with hands and arms. Occasionally, they must sit, climb, balance, stoop, kneel, crouch, or crawl. Must frequently lift and move up to 50 pounds and occasionally lift up to 175 pounds. Vision abilities required include close, distance, color, peripheral, and depth perception, and the ability to focus.

Position Type / Expected Hours of Work

This is a full-time position, Monday through Friday, 7 a.m. to 5 p.m., with some flexibility required during core hours.

Travel

No regular travel is expected for this role.

Required Education and Experience

High school diploma or equivalent, with two to three years of previous experience preferred.

Language Skills

Ability to read and comprehend instructions, memos, and short correspondence; write simple correspondence; and effectively communicate in one-on-one and small group settings. Fluency in English required.

Additional Qualifications

None required.

EEO Statement

Ponsse is an equal opportunity employer that complies with all fair employment laws. Discrimination based on race, color, religion, sex, age, disability, or other protected characteristics is strictly prohibited.

Other Duties

This job description is not exhaustive; duties may change as needed.

Signatures

Supervisor : _______________________________________________

Employee : ________________________________ Date : ____________

We foster a work culture that brings out the best in everyone. Customer focus, open communication, teamwork, responsibility, and agility are core values. We care about our people’s wellbeing and growth. We are the Ponsse family.

About Us

Work at the top of the forest machine industry : Ponsse is a pioneering developer of mechanical timber harvesting, committed to customer satisfaction. Join a Finnish company that is a global leader in its field.

Our values and way of working : Inspired by our founder Einari Vidgrén, we uphold friendliness, fairness, and responsibility, serving our customers reliably and working diligently with a positive spirit.

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