Supply Program Operations Lead

About the Role

Our client in the hospitality and travel sector has recently expanded to launch an innovative services division. This new business enhances guest journeys through access to high-quality, professionally vetted service providers-from private chefs and wellness experts to photographers and stylists-reimagining travel through unique, service-driven experiences.

We're seeking a Supply Program Operations Lead to build and run the operating system that transforms partner integrations and channel programs into predictable net-new active services (NAAS) and profitable growth. In this role, you won't negotiate deals; instead, you'll design the strategy, programs, and performance engine that maximize the value of partner, marketing, and sales initiatives.

Key Responsibilities

• Strategic Analysis & Opportunity Sizing

Own the supply KPI tree end-to-end (growth, conversion, CAC, etc.)

Establish always-on, non-paid growth levers in collaboration with Marketing

Create tiered bounties, credits, co-op funds, and performance bonuses

Build and scale affiliate / creator / connector programs (networks + direct)

Transform priorities into clear charters with hypotheses, budgets, owners, and timelines

Lead experimentation and attribution (A / B tests, geo splits, MMM / causal reads)

Partner with Product / Engineering to implement tooling for catalog standards, QA, lifecycle triggers

Align Marketing, Sales / Field, Partnerships, Operations, Legal / Policy, and Finance

Deeply understand performance metrics

Qualifications

Key Details

Success in this role will be measured by accelerated growth of the Services business, including supply growth, improved quality / conversion rates, and steadily improving unit economics.