Customer Success Manager

Customer Success Manager

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

As a Customer Success Manager (CSM) at Jamf, you will act as a dedicated resource and owner for an assigned book of customer accounts, ensuring customer engagement, adoption, and retention across that book of business. The CSM position works within the Customer Success Department and operates in the Account Owner role supporting the entire Jamf Product Suite. They are responsible for forging deep relationships with the customer decision makers and stakeholders, driving proactive engagements, business reviews, and best practices ensuring customers realize measurable value. The Customer Success Manager owns the customer relationship along their entire journey post-sale, from onboarding to value realization, working cross-functional to advocate for customer needs and resources to ensure their success, as well as providing feedback back to Jamf representing the voice of the customers. This role requires advanced knowledge of Jamf platform of products, customer environments, and key technical workflows for their customers' businesses.

This is a hybrid position available to individuals residing in the Minneapolis, MN, Eau Claire, WI & Austin, TX metro areas. While the role is primarily hybrid, you may be asked to work occasionally from the Jamf office or a local collaborative workspace alongside other Jamf team members for key events or important in-person engagements. Please note that we are only able to consider applicants who are currently based in the Minneapolis, MN, Eau Claire, WI & Austin, TX metro areas.

Own and manage a book of business of customers, serving as the primary point of contact and customer advocate. Ensure retention and customer satisfaction by delivering value-driven engagements that align with the customer's goals. Develop and execute comprehensive Success Plans tailored to each customer's unique objectives, ensuring desired outcomes and value realization. Analyze and assess account health to proactively mitigate risks, escalating and addressing issues to preserve and grow customer relationships. Foster long-term, trusted advisor relationships with stakeholders across all levels of the customer's organization. Leverage advanced industry knowledge to guide customers on best practices and drive alignment between their goals and Jamf's solutions. Lead business reviews with executive and decision maker groups, with a clear focus on customer success metrics and forward-looking strategies. Collaborate with cross-functional teams to resolve customer challenges and align internal efforts with a customer's success, as well as driving retention and growth efforts with the account sales representatives. Champion customer advocacy, ensuring their book of business' feedback is aggregated and shared to inform the product priorities and the swift resolution of their issues. Execute risk mitigation strategies to retain at-risk accounts, using data-driven insights to analyze and assess customer health, and applying our playbooks for mitigation techniques.

3+ years of experience working with customers in a technology-driven environment (Required) 3+ years' experience in one or more the following : Customer Success, leading meetings, giving presentations, owning the customer relationship, renewals (required) Experience working with macOS, iOS, or tvOS (required) Strong communication and interpersonal skill, with the ability to translate technical details into business value Expertise in using Customer Success tools (Gainsight preferred) Experience in working in a self- directed learning environment Ability to interact effectively with coworkers in a results driven culture Ability to de-escalate situations to ensure customer satisfaction Self-starter, energetic multi-tasker, highly motivated team player Ability to work independently and as part of a team

Associates Degree or higher preferred, or relevant work experience Certifications in Jamf Products (Jamf 100, Jamf 170, Jamf 200) are preferred

Named a 2025 Best Companies to Work For by U.S. News Named a 2025 Newsweek America's Greatest Workplaces for Gen Z Named one of Forbes Most Trusted Companies in 2024 Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities. You don't have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf We set achievable targets, help each other out, and share best practices across the team. You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate / annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations. Pay Transparency Range $39,440 $115,600 USD What it means to be a Jamf? We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. Our aim is simple : hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly. Above it all, waves our banner of #OneJamf - and the knowledge that when we stand...

Jamf is an equal opportunity employer and does not discriminate with regard to race, color, national origin, age, religion, disability, gender, gender identity or expression, sexual orientation, pregnancy, genetic information, familial status, marital status, military status, or any other characteristics protected by federal, state, and local applicable fair employment practices laws.