Application Support Senior Advisor I

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Application Support Senior Advisor I

What does a successful DFS Application Support Specialist do at Fiserv?

We ensure the availability, reliability and operational excellence of Digital Financial Services - including BillPay, eBilling, CheckFree and our Azure-based products - by triaging and resolving customer-impacting incidents, maintaining end-to-end application and cloud health, and partnering with engineering and product teams to prevent recurrence.

What you'll do :

Provide hands-on administration and support across Unix / Linux and Windows environments-patches, upgrades, configuration, security, queries, release deployments, DR planning and system tuning to keep production stable.

Build and maintain monitoring, alerting and automation (Splunk, SiteScope, Dynatrace, custom scripts), define KPIs and notify teams for rapid detection and remediation.

Own day-to-day production integrity and 24x7 incident response-triage outages, resolve issues, perform root-cause analysis and recommend performance, capacity and scaling improvements to meet SLAs.

Collaborate with Engineering, Product and Client Services to validate operational readiness of changes, integrate customer needs and implement long-term fixes.

Analyze code and alerts, document runbooks and findings, and work independently or in teams to drive continuous improvement in reliability and performance.

What you will need to have :

15+ years in application development, support and production support with full life-cycle delivery in technology-driven environments (preferably financial services / banking); proven experience with multi-tier architectures and troubleshooting production apps (Apache, WebSphere, WebLogic, JBoss).

Strong UNIX / Linux / Windows administration, Java support, shell scripting and Oracle operations; experience with .NET / Windows / IIS, SOAP & REST APIs, networking / private endpoints, and writing Splunk queries to build dashboards and alerts.

Hands-on Azure experience (Function Apps, App Service, Cosmos DB, Azure DevOps), a bias for automation, and the ability to work independently and as part of cross-functional teams to deploy and scale resilient solutions.

Bachelor's degree in Computer Science, Information Systems, or equivalent.

What would be nice to have :

Linux system administration - manage and troubleshoot Linux systems and services and develop Bash scripts to automate operational tasks and incident remediation.

Networking expertise - apply routing, switching and network troubleshooting skills to resolve connectivity, performance and private endpoint issues.

Agile collaboration & tooling - operate in Agile teams using JIRA, Confluence, Wiki and ServiceNow to track work, document runbooks and manage incidents.

Salary Range

$136,000.00 - $225,600.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please :

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity :

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

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