Traffic Control Supervisor

Job Details

Description

Join a Global Leader in Aviation Security!

Medical, dental & vision insurance available! 401K with company matching! Paid vacation & holidays!

ACTS-Aviation Security Inc. has an immediate opening for a Traffic Control Supervisor 1st, 2nd, and 3rd Shift at Charlotte International Airport in Charlotte, NC.

The shift times are as follows :

1st Shift : 7am - 3 : 30pm (Tuesday and Wednesday's are off days)

2nd Shift : 3pm - 11 : 30pm (Tuesday and Wednesday's are off days)

3rd Shift : 11pm - 7 : 30am (Sundays and Mondays are off days)

Established in 2001, ACTS-Aviation Security has grown to become one of the leading providers of security solutions to the US aviation market. ACTS-Aviation Security, Inc. is a wholly owned subsidiary of the international security company ICTS Europe and specializes in the provision of security solutions and services; primarily focused on catering, aircraft and cargo screening. With corporate offices in Chicago and Atlanta, and operational centers at more than 30 airports across the United States, ACTS provides nationwide coverage. As an ICTS Europe subsidiary, ACTS offers unmatched experience, expertise, quality and innovation. ACTS Security Agents are proud of their role in aviation security and have the opportunity for advancement – the ideal place to build a career in aviation security.

The Supervisory Team reports to the Training / Compliance Manager and is responsible for the oversight, supervision, direction, and support of the front-line Traffic Control Officer team. These safety and security leaders are responsible for proactively supporting the contract to ensure effective and efficient operations and deliver service excellence through the daily leadership and supervision of their team. This is attained through oversight of the daily work, adjusting priorities and resource allocations as necessary and ensuring the team's adherence to established performance standards and protocols. Supervisors are also responsible for assisting the Administrative Manager with staffing and scheduling.

The dedicated supervisors from ACTS will be on site during operational hours and will be responsible for the supervision, monitoring and coordination of all individuals and activities under their supervision and for responding to and addressing any problems or issues experienced during their shift.

ESSENTIAL FUNCTIONS :

• Provides daily direction and communication to Traffic Control officers; schedules and controls resources and work arrangements to ensure an efficient and effective operation within established service level performance and quality standards.
• Guides, coordinates, and controls the activities and work practices of their team to ensure maximum performance and efficiency. Responsible for applying policies and procedures, evaluating the quality of work, organizing team, maintaining work standards and for identifying and resolving service issues.
• Continually monitors and evaluates the operation and coordinates the adjustment of resources or employee assignments to address changing / fluctuating demands and ensure a successful "Day of" operation.
• Coaches Traffic Control Team on strategies for anticipating and responding to passengers and visitors needs in a professionally courteous manner
• Must have thorough knowledge of all post orders / standard operating procedures as outlined in the customer contract.
• Implements and reinforces workplace safety initiatives to protect the wellbeing of passengers, employees, and guests.
• Conduct inspections of designated posts as per schedule and provide documentation, as required.
• Provide site-specific training to new Traffic Control officers utilizing an approved training plan and the operational procedures.
• Ensures all systems, tools / equipment and supplies needed by Traffic Control team are available and in good working condition; inspect, report problems & help maintain / deliver equipment (radios, cell phones, uniforms,).
• Report all incidents, accidents, or medical emergencies.
• Assists in the provision of Emergency response activities as required.
• Supports and assists Administrative Manager by : Preparation of Daily Shift Reports as well as incident / event occurrence reports. Coordinating daily work / activity plans and making required adjustment

Salary : $24.00

AREAS OF PERFORMANCE MEASUREMENT :

Leadership

Knowledge

Aptitude

Customer Service / Public Relations

Conduct & Preparedness

Performance

Communication and Compliance

POSITION REQUIREMENTS

Education and Experience

Qualifications

Skills, Abilities and Personal Suitability

Demonstrated Competencies to be Successful in the Position :

Demonstrated Competencies to be Successful in the Position :

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Candidates will be required to go through pre-employment drug screen, criminal check and / or airport fingerprinting.

ACTS is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category protected under applicable law.