Operations Assistant, Compass Urgent Accommodation Vouchers program

Operations Assistant

About the organization : Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco's homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

About the team : Compass Urgent Accommodation Voucher program provides temporary emergency hotel rooms for families and pregnant people in crisis. In addition to a hotel room, the program helps families connect with services and a path to stable housing.

Compensation : $29-31 hourly, 37.5 hours per week

Schedule : Full time, Monday - Friday

Location : 1254 Market St., San Francisco. Fully in person (NOT hybrid or remote)

Organizational Core Competencies : Accountable I Adaptable I Client-centered I Collaborative I Committed to Diversity, Equity, Inclusion, and Belonging I Resourceful

Responsibilities :

The Operations Assistant supports the Program Director in managing daily tasks of the Compass UAV Program. This includes clerical and administrative work as well as package delivery, bag packing, and supply ordering. Specific responsibilities include :

• Assist with continuous quality improvement (CQI) and data quality checks to ensure staff meet funder requirements and maintain compliance
• Support with note-and-minute taking in meetings
• Coordinate and approve Lyft rides and other transportation for frontline staff
• Assist with research related to community resources
• Create and manage a master calendar for all UAV program activities
• Deliver packages from the Compass main site to hotels
• Receive and organize food and other deliveries
• Coordinate with hotel owners on operations, including maintenance, repairs, deliveries
• Pack client food bags for pantry distribution
• Disseminate administrative materials to client rooms
• Complete monthly UAV program supply orders
• Additional duties as assigned

Qualifications :

Impeccable attention to detail

Excellent written communication skills

Excellent organizational skills and the ability to multitask and manage competing priorities

Excellent work habits : punctual, reliable, cooperative, team-oriented

Ability to work independently

Ability to adapt and be proactive in program processes

Strong problem-solving skills

Strong computer skills

Ability to maintain strict confidentiality in client and personnel matters

Ability to lift 50 pounds

Demonstrated commitment to diversity, equity, inclusion and belonging work

Compensation and Benefits :

Salary range : $29 - $31 per hour based on a 37.5 hour work week. Non-exempt.

Paid time off : 4 weeks of vacation your first year, 5 in your second. Also paid holidays, sick time, family leave.

Insurance : health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.

Retirement : after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests over years 2-6.

Membership in OPEIU / Local 29 union

To Apply :

Please apply through our online application. No phone calls, please.