Remote - Desktop Support Engineer

Job title : Desktop Support Engineer - Job Location : 700 Orthopedica Drive, Warsaw, IN (5 daysOnsite) Long Term Required Skills : Desktop Support at an Enterprise levelData centre Knowledge and Troubleshooting skills Health Care / life Sciences domain Knowledge Excellent communication skills Responsibilities : Experience in supporting overall manufacturing / lab IT systems and IT devices. Familiarity with manufacturing, lab and Data Centre IT equipment Includes but is not limited to scanners, printers (Zebra, etc), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays) Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support / management Advanced communications skills to work with multiple teams (Network, Server) and / or OEMs on high priority issues. Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Centre Manage IT Asset lifecycle management for the location / region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates. Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points) Knowledge / Understanding of GMP and GxP Knowledge / Experience on working in a Clean Room environment and / or Manufacturing environment. Strong focus on quality and attention to detail Qualifications : Safety training and proper PPE and / or Lab requirements always apply Understanding of GMP / GxP environment PCs / Servers cannot have any sort of maintenance or patching without approved change control windows No systems or devices should ever be rebooted without proper approvals Often MLL sites may have isolated networks Understanding of what critical support means during a P1 or P2 event (i.e. proactive support spares, crash carts, etc Ensure best practices are followed and understood : 5S (LEAN) or similar methodology in IT rooms / Datacentre Requirements to enter a clean room Proper entry procedures, proper gear, etc. Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc Years of Experience : 4.00 Years of Experience