Solution Engineer Tier III

Job Description

Job Description

Benefits :

• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Are you a help desk / network / server engineer looking for an exciting new opportunity? Are you ready to be a part of a growing MSP? Want to be part of a team? Then we want you! We are looking for customer-centric engineers who have experience in the area of Microsoft desktops and servers. This role can grow with the company. Help desk experience is important but your biggest attribute should be the love of helping people and delivering great service. Your primary responsibility will be in a reactive role, resolving end user issues and tracking resolution and time in the ticketing system. You may be asked to go to a customer's site from time to time. In this role you may inherit certain oversight and team leadership functions as assigned by management.

Job Summary

We are seeking a knowledgeable Tier 3 Help Desk Technician to join our team. The Tier 3 Technician is a reactive role. This position primarily servers as an escalation point and is responsible for service requests from customers, rendering assistance to completion of tickets where necessary. You will also assist colleagues by assisting in the ticket triage process. Your role is vital to the smooth operation of our company and allowing us to reach our business goals. The ideal candidate has strong technical skills as well as excellent customer service and communication skills.

Responsibilities

Qualifications

Benefits / Perks