Automotive Service Technician

Job Description

Every Kollective dealership team member is expected to work in concert with other departments to provide an unparalleled ownership experience for each customer they meet, speak to or work with ... to go beyond what is required ... to exceed the customer's expectations in every thought, word and gesture. That is not only a Kollective tradition, but the very foundation of our success.

ABOUT

KOLLECTIVE is a new breed of automotive brand.

We proudly sell and service some of the world's luxurious and iconic brands, Mercedes-Benz, Lexus, Audi and Jaguar Land Rover. We have operations in New York City, Long Island, New Jersey and Texas.

MISSION STATEMENT

Our goal is to deliver an express indelible luxury customer shopping experience that is the bedrock of all we do.

Our dealership environments reflect the changing global marketplace and reflect the way our customers shop for vehicles. We work tirelessly to grow our businesses partnering within our communities where we will sell and service new, pre-owned, and CPO vehicles. We aren't purely a car dealership, we are digital and physical retail destination, a way of life, a conduit to a better lifestyle.

We care deeply about our customers, employees and the community. Working in the automotive business is not just a job for us, it's a calling. We've committed to this industry because we're all striving to be a part of something that makes a real, meaningful difference.

In short, we always 'do the right thing.' And together we are "Driving Modern Luxury."

As a Certified Service Technician , you are responsible for servicing and repairing vehicles as assigned by the Service Manager, Diagnostic Specialist or Service Consultant. You may also be assigned to conduct the pre-delivery service on a new or certified pre-owned vehicle to assure that it is in perfect working order when it is delivered to the customer.

As part of your commitment to deliver an exceptional experience, you are expected to meet or exceed dealership objectives. In order to accomplish this, you must apply the following indicators :

• Deliver every new vehicle to the customer in perfect condition.
• Ensure that repairs and maintenance work are completed on time and as the customer requested them.
• Meet or exceed the dealership's goals for Service Technician efficiency.
• Take and pass at least one ASE certification test.
• Meet or exceed the dealership's goals for the Repair Quality Index.

RESPONSIBILITIES

Customer satisfaction is an integral component of the total experience. As a Service Technician, your role is vital to customer satisfaction. The Service Technician's responsibilities generally include :

BENEFITS

EQUAL OPPORTUNITY

We are an equal opportunity employer and prohibit discrimination or harassment without regard to race, color, religion, sex, national origin, age, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws.

QUALIFICATIONS

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