Freeway Services DispatchOperator – Call Center

AECOM  is seeking Freeway Services Dispatch / Operator(s) to be assigned at a Georgia Department of Transportation (Georgia DOT) office work location. These positions require a rotating shift schedule.

The position uses Advanced Traffic Management Systems (ATMS) software and web-based applications for monitoring freeway and managing events / incidents; dispatching incident management personnel; answering and responding to calls from the public; and communicating coordinating and collaborating with other staff Georgia DOT personnel and partner agencies.

ABOUT THE OPPORTUNITY

The position performs tasks in support of field services conducted by the Coordinated Highway Assistance and Maintenance Program (CHAMP) which is a service provided by the Georgia DOT. CHAMP field staff actively patrol freeways throughout Georgia and provide roadside assistance for stranded motorists and perform road maintenance functions.

Georgia DOTs transportation management program includes dispatch / operator staff in support of roadside assistance for stranded motorists on Georgias freeways. AECOM dispatch / operator staff support CHAMP field staff (patrollers) 7 days a week 365 days per year serving a critical role in the delivery of safety and mobility to the motoring public.

The routine responsibilities of this position include but are not limited to :

TECHNICAL RESPONSIBILITIES :

• Dispatch CHAMP patrollers who provide roadside assistance for stranded motorists and perform road maintenance functions.
• Regularly participate in ride-Alongs with CHAMP patrollers to maintain familiarity with CHAMP procedures.
• Monitor field surveillance camera video and other information sources for the detection and verification of events that impact traffic flow and safety.
• Log potential and confirmed events that impact traffic flow and safety using software applications including traffic lane and road shoulder closures related to construction and maintenance activity.
• Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways such as surveillance cameras and dynamic message signs
• Participate in technical and customer service training and certification activity as required by the program.
• Follow Standard Operating Procedures and Standard Operating Guidelines provided by the program.
• Log information about agency communication first responder activity and rest area checks.

COMMUNICATION RESPONSIBILITIES :

Qualifications :

MINIMUM REQUIREMENTS :

PREFERRED QUALIFICATIONS :

Additional Information :

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options  well-being resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan.

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at .

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

Remote Work : No

Employment Type : Full-time

Key Skills

Customer Care Management,Customer Service,Geotechnical Engineering,Defense,HACCP

Experience : years

Vacancy : 1