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Scheduling Coordinator (Customer Service)
Scheduling Coordinator (Customer Service)Kozlowski DePascale Orthodontics • Town of East Lyme, CT, US
Scheduling Coordinator (Customer Service)

Scheduling Coordinator (Customer Service)

Kozlowski DePascale Orthodontics • Town of East Lyme, CT, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Summary of Position :

The Scheduling Coordinator is responsible for handling the patient intake and flow and coordinating all appointments and scheduling with the practice and doctors. This role is vital and requires a high level of attention to detail and organization in a fast-paced environment.

Essential Job Function :

  • Schedule, authorize and send pertinent medical records / orders for appointments
  • Maintain a positive and friendly attitude and deliver excellent customer service to patients
  • Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness
  • Be receptive to training and coaching on best practices
  • Maintain an organized working space
  • Coordinate with other team members and doctors as needed for scheduling issues or questions
  • Other duties as required as they relate to the position

Knowledge, Skills and Abilities :

  • Understanding of best practices in the industry as it relates to schedule coordination and patient intake
  • Excellent customer service experience
  • Have excellent written and oral communication skills
  • Compassion and high level of service for our patients, parents, and staff
  • Integrity, always doing the right thing
  • Dependable, reliable to be at work when scheduled
  • Attention to detail
  • Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
  • Professional manner and appearance at all times
  • Computer skills : Microsoft office and Web Browser
  • Telephone skills : Proper telephone etiquette and information gathering skills
  • Education and Experience

  • High-School Diploma Required
  • 1-3 Years Relative Experience
  • Where required by state law and / or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For additional information, please follow this link.

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    Scheduling Coordinator • Town of East Lyme, CT, US

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