Manager, Software Development

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Job Overview :

We are looking for an innovative and technically strong Manager to lead our Tier 3 Support and Platform Engineering teams for the T-Life application ecosystem. This leader will own the stability, scalability, and security of the platform while driving AI-enabled transformation across engineering operations and production support.

The ideal candidate will combine deep technical expertise, strong operational discipline, and a forward-looking mindset to lead 30-50 engineers including Full Time and Contractors in modernizing how we manage, maintain, and evolve our systems using artificial intelligence and automation.

1. Leadership & Team Development

• Lead, coach, and develop Tier 3 Support and Platform Engineering teams with an emphasis on technical excellence, collaboration, and innovation .
• Foster data- and AI-driven culture -encouraging experimentation, automation, and continuous improvement.
• Build engineering capability around AI / ML tools , intelligent monitoring , and predictive analytics for operational efficiency.
• Manage staffing, performance, and professional development aligned with T-Life’s strategic priorities.

2. Tier 3 Production Support

3. Platform Engineering & Infrastructure

4. AI and Automation Strategy

5. Operational Excellence

6. Cross-Functional Collaboration

Education and Work Experience :

Knowledge, Skills and Abilities :

Preferred

Key Success Metrics

At least 18 years of age

Why Join Us

You’ll be at the forefront of T-Life’s AI-driven transformation , leading teams that power one of T-Mobile’s most critical platforms. This is an opportunity to combine technical leadership, operational excellence, and AI innovation to shape the next generation of intelligent platform operations.

Travel :

Travel Required (Yes / No) : Yes

DOT Regulated :

DOT Regulated Position (Yes / No) : No

Safety Sensitive Position (Yes / No) : No

Base Pay Range : $136,600 - $246,300

Corporate Bonus Target : 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and / or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and / or team performance. To find the pay range for this role based on hiring location, click here .

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com .

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder-it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth-and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500 . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.