IT Technical Support I

The Weaver Experience

Weaver is a full-service national accounting, advisory and consulting firm with opportunities for professionals in many different fields. We seek to bring a human element to the world of accounting, which includes creating a diverse, collaborative, and entrepreneurial workplace culture. Our leaders truly care about the well-being of all our employees and encourage them to pursue their ambitions.

While our business is based in numbers, our success is truly based on people. It's why we commit to supporting our people not just in their professional growth, but also in their ability to lead balanced, integrated lives. At the foundation of that commitment are our core values. Weaver's core values were created specifically to empower our people to deliver extraordinary service and be their best selves. Our goal is to balance high development with high performance in order to meet the long-term goals of each individual, team, and our firm.

Learn more about our services, industry experience and culture at weaver.com.

Position Profile

Weaver is seeking an individual to fill the IT Technical Support I role in our growing internal IT department. This is an entry-level IT Service Desk position to assist firm employees with application, software, hardware, network, and telephone questions. This person will receive and log customer interactions for incidents, service requests, and inquiries. They will also be responsible for routing service requests and incidents to the proper support group when issues should be escalated and rotating with team members on call system.

This Technical Support I will be responsible for providing tier 1 support for low to medium-complexity issues and facilitating and communicating service outages (planned and unplanned). They will identify and resolve IT-related issues via telephone, email, remotely, or onsite in a timely, customer-focused manner. They will also assist IT Team with patches, upgrades, and setup and roll out equipment upgrades, as well as maintain software and hardware inventory control. This position requires the ability to lift light to heavy equipment on a regular basis. It also requires the ability to bend over / use step stools or ladders as needed to reach office materials and equipment.

Duties and Responsibilities

• Primary support contact for all end-user technology-related support issues
• Provide support and problem resolution for all issues / requests
• Escalates issues / requests to appropriate staff as necessary
• Diagnose and resolve software and hardware problems or conflicts via telephone, remotely, or on-site in a timely, customer-focused manner
• Maintain Service Desk ticketing application and records daily and report on activity as required, including documentation of customer issues and resolutions
• Assist users with installation, configuration, and maintenance of software applications
• Assist users with the use of audio-visual equipment
• Is on-call for emergencies during evenings and weekends on a rotating basis
• Install, support, troubleshoot, and repair hardware and peripherals
• Assist with patches, version upgrades, and related documentation for all supported applications
• Assist in maintaining software and hardware inventory control
• Track hardware and software inventories

To be successful in this role, the following qualifications are required :

Additionally, the following qualifications are preferred :

Schedule : In-office Monday through Friday with the hours of 7 : 00 AM to 4 : 00 PM CST or 8 : 00 AM to 5 : 00 PM CST, with a one-hour scheduled lunch break. Additionally, you will have a scheduled rotating remote shift on some Saturdays from 8 : 00 AM to 5 : 00 PM CST in which you'll receive a day off during the week as well as an after hours call schedule. Required to travel to San Antonio every 8-12 weeks.

Weaver Benefits At Weaver, our most valuable resource is our people. We take the time to evaluate our employees' wants and needs and invest our resources accordingly. Weaver goes beyond offering competitive health benefits, such as medical, dental, vision, disability, life insurance, and a 401(k) plan. Learn more here - Weaver benefits. We support our employees by offering flexible scheduled time off (STO), minimum of 56 hours of sick and safe leave, 11 holidays, and 2 scheduled recharge days!

We also offer in-house CPE and learning opportunities through our internal Learning & Development department. Our multi-faceted internal learning program including technical improvement, practice development, management / leadership training, and whole-life growth. Our goal is to balance both high development with high performance to meet the long-term goals of each individual, team, and our firm.

People are our formula! At Weaver, we recognize that everyone brings different strengths, backgrounds, and working styles to our team. We cultivate a safe and inclusive work environment that celebrates each individual's unique qualities through visibility, progression, advocacy, and support. We are proudly an equal opportunity employer.

What's next? Interested applicants should apply directly to the job posting. You may apply to multiple roles. Be sure to upload your most recent resume and ensure that it is attached to your application. By registering, you are only activating an account and creating a presence. Please apply directly to a position of interest. You will receive a confirmation email after completing an application for a role. After reviewing your application, a friendly Weaver Recruiter will contact you soon and walk you through the hiring process. Thank you for exploring a career with us. We look forward to meeting you!

Currently, we are not accepting resume submissions from third-party staffing agencies for this role. This role is Employee Referral Program eligible.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.