Sales Associate

Sales Associate

The Sales Associate is responsible for performing daily branch and customer service duties; providing customers with efficient and accurate transaction processing; promoting business by providing quality customer service and handling routine customer inquiries; providing customer referrals for products and services and must have the ability and desire to interact in a team environment and be willing to contribute to team goals.

Responsibilities include operating with accuracy and efficiency with core banking systems and processing transactions with a sales associate cash drawer. Balancing assigned cash daily and maintaining strict adherence to security procedures and sole control of cash drawer and assigned cash limits. Adhering to cash differences / controllable losses policy. Identifying customers, by understanding and obtaining proper documentation of identification, obtaining and / or verifying endorsements / payees, cash and checks / withdrawals / transfers and obtaining supervisor approval for authorization at bank-established cash limits, including the determination of the availability of sufficient funds, exclusion of stop payments and holds. Complying with all department and company policies, procedures, and overall security. Preparing mandatory currency transaction reports and monetary instrument logs in compliance with Bank Secrecy Act regulations, including adhering to KYC, OFAC, and Information Security policies and procedures. Contributing to the responsibility in meeting monthly branch and / or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans. Ensuring delivery of excellent customer service throughout the Bank by adhering to sales and service standards. Promoting and maintaining positive relationships with all internal and external customers. Responsible for keeping current and being knowledgeable in order to communicate the Bank's products and services to clients. As business needs arise, ability to open and / or close the Branch and may require working hours outside normal scheduled hours.

Skills / Qualifications include a high school diploma or equivalent. Successful completion of the Bank's in-house Sales Associate Training Program. Previous customer service contact experience is highly desired. Ability to demonstrate a sales-oriented professional demeanor. Excellent communication skills required; verbal and written communications skills in Spanish or additional language a plus. Experience in handling money preferred. Proficiency in Microsoft Office Products (Word, Excel) required. Understanding and working knowledge of appropriate core banking system is a plus. Detailed oriented. Professionalism and confidentiality are essential. Flexibility on work schedule as business needs arise.

Key competencies include customer service, interpersonal skills, dependability (attendance & punctuality), and task management. Essential functions include sitting and standing for extended periods of time. Ability to operate a computer keyboard, mouse, and other computer components. Ability to reach over teller counter or desk area to receive customer transaction documents. Ability to lift and carry up to twenty pounds. Ability to converse and exchange information with all levels of staff within organization. Ability to observe, perceive, identify, and translate data.