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Change Manager, Claims Transformation
Change Manager, Claims TransformationLiberty Mutual Insurance Group • Portsmouth, NH, US
Change Manager, Claims Transformation

Change Manager, Claims Transformation

Liberty Mutual Insurance Group • Portsmouth, NH, US
6 days ago
Job type
  • Full-time
Job description

Change Manager For Evergreen Program

The Change Manager for the Evergreen program will lead the end-to-end change management strategy and execution for a multi-year Workers' Compensation Claims Transformation initiative. This role is pivotal in driving adoption of a new claims system, redesigning business processes, and embedding a culture of transformation across the organization.

The Change Manager will partner closely with cross-functional teams, senior leadership, and frontline stakeholders to ensure the program delivers sustainable change and business value.

Key Responsibilities :

Strategy & Planning

  • Develop and execute a comprehensive change management strategy aligned with program goals, timelines, and stakeholder needs.
  • Create and maintain change roadmaps, stakeholder engagement plans, and communication strategies.
  • Align change efforts with organizational culture initiatives and transformation ethos.

Stakeholder Engagement

  • Identify, analyze, and manage stakeholder groups across all levels of the organization.
  • Build strong relationships with business leaders, frontline teams, and transformation partners.
  • Facilitate feedback loops and ensure stakeholder voices are integrated into change plans.
  • Communication & Enablement

  • Design and deliver clear, compelling communications that articulate the vision, benefits, and progress of the transformation.
  • Develop training and enablement plans to support adoption of new systems and processes.
  • Support leaders and managers in becoming change champions.
  • Culture & Behavioral Change

  • Embed cultural transformation into change activities, focusing on mindset shifts, collaboration, and accountability.
  • Partner with Talent and organizational development teams to align change efforts with broader culture initiatives.
  • Monitor and influence organizational readiness and resilience.
  • Measurement & Continuous Improvement

  • Define success metrics and KPIs for change adoption and cultural impact.
  • Track progress, identify risks, and adjust strategies as needed.
  • Capture lessons learned and continuously improve change practices.
  • Skills & Experience Required :

  • Proven experience leading large-scale change initiatives, ideally in insurance, healthcare, or complex operational environments.
  • Deep understanding of change management methodologies (e.g., Prosci, Kotter, ADKAR).
  • Strong communication, facilitation, and stakeholder management skills.
  • Experience with technology implementations and process redesign.
  • Ability to navigate complex organizational dynamics and influence without authority.
  • Preferred Experience :

  • Experience in workers' compensation or claims operations.
  • Background in organizational development or culture transformation.
  • Familiarity with agile or hybrid program delivery models.
  • This role requires a transformational leader who is :

  • Empathetic and people-centered, with a deep understanding of how change impacts individuals and teams.
  • Strategic and pragmatic, able to balance long-term vision with day-to-day execution.
  • Culturally attuned, passionate about shaping behaviors and fostering a growth mindset.
  • Resilient and adaptable, thriving in ambiguity and complexity.
  • Collaborative and inclusive, building trust and momentum across diverse stakeholder groups.
  • Please note : Candidates located within 50 miles of hub locations will be expected to be in-office 2 days a month
  • Qualifications :

  • Expert-level ability in managing all aspects of the project management life cycle for multiple projects at one time to include those complex in nature.
  • Advanced knowledge of project management tools.
  • Strong ability to adapt and address unique challenges in collaborative and creative ways. Project management certification strongly preferred.
  • Displays advanced communication, organizational, analytical, critical thinking, and team building skills as well as advanced presentation, influencing, and relationship management skills.
  • Advanced business operations knowledge to include understanding the function's value chain and market conditions strongly preferred.
  • Competencies typically acquired through a Bachelor's degree or equivalent experience. Advanced degree preferred.
  • Minimum of 10 years of relevant experience to include project management work.
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    Transformation Manager • Portsmouth, NH, US

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